Asia Haggerty
Gatesville,NC
Summary
Experienced in moving orders in fast-paced warehouse environments. Knowledgeable about shipping, receiving and tracking procedures. Skilled in jam clearing, operating pallet jacks and frequency scanners.
Overview
3
3
years of professional experience
Work History
Fulfillment Associate, L1
Amazon
07.2023 - Current
- Selected and filled orders from stock to fulfill customer requirements.
- Followed procedures at all times for personal and team safety.
- Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
- Communicated with other departments to facilitate fulfillment activities and address issues.
- Loaded packages in delivery trucks to assist with physical delivery of products to customers.
- Examined incoming and outgoing shipments to check accuracy and identify damages and quality standards.
- Operated pallet jacks to safely transport and manage materials to and from warehouse.
- Monitored flow systems and fixed jams throughout the warehouse.
Assistant Manager/Cook
Will-O-Wisp
10.2021 - 07.2023
- Kept kitchen staff in compliance with safety and food regulations to reduce opportunities for illness or accidents.
- Placed food orders with suppliers on weekly basis, taking into account kitchen budget and expected demands.
- Instituted positive kitchen atmosphere for staffers through effective communication, consistent training and skill development.
- Pitched in to work line during busy periods or in place of sick employees.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Restaurant Waitress
Vito & Sons Italian Restaurant And Pizzeria
02.2021 - 10.2021
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Education
High School Diploma -
Gates County Senior High School
Gatesville, NC06.2022
Skills
- Order Picking Skills
- Critical Thinking
- Shipment Documentation
- Cash Register Operation
- Hand Scanning
- Jam Clearing
- Heavy Lifting
- Enter Data
- Teamwork and Collaboration
- Conveyor Systems
- Willing to Learn
Timeline
Fulfillment Associate, L1
Amazon
07.2023 - Current
Assistant Manager/Cook
Will-O-Wisp
10.2021 - 07.2023
Restaurant Waitress
Vito & Sons Italian Restaurant And Pizzeria
02.2021 - 10.2021
High School Diploma -
Gates County Senior High School