Asia Hammond
Sandusky,OH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Pet Sitter/Professional Dog Walker
Rover.com
02.2020 - Current
- Enhanced client satisfaction by providing personalized pet care services tailored to individual needs.
- Maintained a clean and safe environment for pets, ensuring their comfort and well-being at all times.
- Developed strong relationships with clients, leading to repeat business and recommendations from satisfied customers.
- Managed scheduling, invoicing, and record-keeping tasks efficiently to streamline operations and enhance professionalism.
- Administered medications as needed under veterinarian guidance, maintaining the health of pets in my care.
Central Loss Report Representative
Progressive
01.2022 - 03.2024
- Filed new auto and home claims.
- Assisted with claims that have already been filed.
- Set up rental car and towing service.
- Discussed repair options.
- Provided reassurance that we'll help get customers back on the road as soon as possible.
- Answered questions about the claims process and set expectations for what to expect next.
Panel Management Coordinator
Family Health Services
09.2019 - 09.2020
- Served as an effective communication link between patient and clinic staff by gathering information from patients.
- Independently and proactively identified patients in the practice by running panel reports for specific diagnosis and preventive care needs.
- Coordinated services for all patients who are part of the assigned panel, focusing on gaps in care and clinic identified strategies for specified populations including those with serious, complex or chronic health problems or with psychosocial issues.
- Communicated with patients directly to discuss preventative care needs and referred patients with medical concerns to appropriate clinical staff.
- Scheduled patients for preventive care needs and followed up to ensure completion of services including referrals
- Participated in team huddles and evaluation of team data for proactive panel management.
- Addressed barriers to care such as language, transportation, ability to cope and self-advocate.
Patient Access Coordinator
The Ohio State University Wexner Medical Center
09.2017 - 08.2019
- Improved patient satisfaction by streamlining the registration process and reducing wait times.
- Enhanced communication between departments by regularly updating patient information and coordinating schedules.
- Increased efficiency of daily operations by implementing electronic health record system for accurate data management.
- Strengthened relationships with insurance providers, ensuring timely processing of claims and reimbursement approvals.
- Reduced errors in billing processes by meticulously reviewing and verifying patient demographics and insurance information.
- Facilitated smooth admissions process for patients by pre-registering them, providing clear instructions, and answering their inquiries promptly.
Crisis Intervention Specialist
Huckleberry House
05.2015 - 08.2019
- Reduced crisis response time by implementing streamlined communication protocols between team members.
- Increased client satisfaction with thorough assessments and tailored intervention plans.
- Prevented potential crises by proactively identifying triggers and risk factors in clients' lives.
- Collaborated with multidisciplinary teams to ensure comprehensive support for clients during crisis situations.
- Developed strong rapport with clients, establishing trust and fostering open communication channels.
- Enhanced community awareness of available resources by conducting outreach programs and presentations.
- Improved overall team efficiency through regular training sessions and process improvements.
Student Manager
The Ohio State University Office Of Student Life
09.2012 - 09.2016
- Trained employees on correct safety standards and performance strategies.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Sought out and implemented methods to improve service and team performance and boost business sustainability.
- Established and enforced standards of personnel. performance and service to provide customers with consistent and positive experiences.
- Oversaw discipline procedures, ensuring fair treatment of all parties involved while upholding established policies.
Server
The Sandbar
08.2009 - 08.2014
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
Bachelor of Arts - Psychology
The Ohio State University
Columbus, OH05.2017
Honors Diploma -
Huron High School
Huron06.2012
Skills
- Customer Service
- Schedule Coordination
- Care Plan Adherence
- Medication Administration
- Behavior monitoring
- Records Management
- Paperwork Processing
- Telephone reception
- Employee Training
- Customer Relations
- Data Entry
- Patient Registration
- Insurance Verification
- HIPAA Compliance
Certification
Timeline
Central Loss Report Representative
Progressive
01.2022 - 03.2024
Pet Sitter/Professional Dog Walker
Rover.com
02.2020 - Current
Panel Management Coordinator
Family Health Services
09.2019 - 09.2020
Patient Access Coordinator
The Ohio State University Wexner Medical Center
09.2017 - 08.2019
Crisis Intervention Specialist
Huckleberry House
05.2015 - 08.2019
Student Manager
The Ohio State University Office Of Student Life
09.2012 - 09.2016
Server
The Sandbar
08.2009 - 08.2014
Bachelor of Arts - Psychology
The Ohio State University
Honors Diploma -
Huron High School
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