Asia Hardy
Covington,Georgia
Summary
As a professional customer service associate, I support business operations by overseeing functionality, coordinating tasks, and ensuring excellent customer experiences. I provide transparency on deliverables to both team members and management, helping us all accomplish clear goals and monitor performance. I am committed to improving my skills, exceeding expectations, and demonstrating a quick learning ability to grow with the company's culture. Dedicated to assisting with clerical and technical duties. Results-driven candidate with successful track record of providing administrative support in busy office environments. Adept at handling multiple projects and prioritizing tasks. Additional providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.
Overview
13
13
years of professional experience
Work History
Program Support Specialist
Cox Automotive
01.2023 - Current
- Implement and maintain one or more program tasks for various automotive brands, such as developing marketing campaigns, and evaluating product performance
- Providing feedback on certain projects and activities' successes and failures
- Resolved critical system issues and ensured timely delivery of quality products in collaboration with the development team
- Collaborated with a 10-person scrum team to ensure all stories have well-defined acceptance criteria and test plans
- Planning and attending collaboration meetings to ensure projects are on schedule
- Recognized by the programmers and supervisors for excellent problem-solving and analytical skills and project completion
- Create a weekly report providing an overview of the achievements and challenges from testing software implementation.
Client Concierge Administrative
Mark Spain Real Estate
11.2023 - 06.2024
- Appointment scheduling/ ordering installation of signs and lockboxes and scheduling professional photos
- Manage CRM system and salesforce process and producers, and preconditions
- Inbound and Outbound calls
- Input and update listings accurately into both GAMLS and FMLS
- Communicate effectively with the sales department
- Reviewing and auditing marketing listings for compliance on 3rd party websites
- Set up showing procedures with showing service
- Multi-tasking and IIDK reviewing.
- Streamlined client communication for improved efficiency and overall satisfaction through concise and clear correspondence.
- Anticipated, identified and solved ongoing client needs.
- Provided comprehensive product knowledge to clients, facilitating informed decision-making processes regarding available offerings.
- Coordinated appointment scheduling to optimize time management for both clients and staff members.
- Developed a loyal clientele base by consistently offering personalized attention that fostered ongoing relationships.
- Resolved escalated issues with professionalism, resulting in the retention of valuable clientele.
- Utilized strong problem-solving skills to address unforeseen challenges effectively while minimizing any disruption to the client experience.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Renovation Support Coordinator
Offerpad
06.2022 - 11.2022
- Marketed and dispatched more than 150 renovation projects per month
- Built partnerships with HOAs and managed their expectations for exterior renovations or repairs
- Followed up with specialty vendors to accurately collect and record the information needed to scope repairs and renovations
- Researched and updated the documents required to turn utilities on and off using the company's platform
- Resolved utility issues with limited information by finding the appropriate providers and using problem-solving skills
- Reconciled vendor's change orders tracked and paid utility invoices
- Coordinated vendor relations for Field PMs and Renovation Directors
- Facilitated and troubleshot issues related to the renovation process
- Reviewed and analyzed vendor inputs from photos, videos, questionnaires, and governmental and real estate records, and applied policies and decisions to improve the task
- Partnered and collaborated with internal teams and leadership to resolve renovation issues and improve the overall process
- Identified and streamlined workflow and process improvement opportunities
- Engaged in special projects as required to help improve the renovation process, tools, and policies
- Partnered with the Regional Renovations Director and VP of Renovations on any issues or inquiries.
Shared Service Coordinator
Sylvan Homes
11.2019 - 04.2022
- Developed a policy and procedure handbook for the company's utility management system
- Created new ideas to improve the structure and efficiency of the utility module within the company
- Established and built utility vendor relationships, to minimize project delays and improve customer satisfaction
- Verified tenant occupancy and managed repairs for properties with utility issues
- Managed accounting and billing processes for utility services, including resolving past due, unpaid, or shut-off bills after property acquisition
- Completed entry-level accounting errors for billing quality assurance to avoid project delays
- Trained new hires in remote environments on the company's policies and procedures for utility management
- Communicated updates for deadlines for active projects to meet timelines to meet performance quota
- Varies administrative duties to assist the senior management, with renovation and construction team.
Vendor Management Specialist
ResiPro
12.2018 - 05.2020
- Managed, facilitated, and maintained communication and collaboration between vendors and project managers for construction projects
- Vetted vendors based on their skills, experience, and availability to match the requirements and expectations of the project managers
- Prepared subcontracts for the field that outlined the scope, timeline, budget, and quality standards of the projects
- Worked directly with the project managers to ensure that project deadlines were met, and issues were resolved
- Oversaw the background checks of vendors according to the company guidelines and legal regulations
- Reviewed and approved all vendor information, including banking details, specialty skills, and trade licenses
- Built professional and long-term relationships with vendors that supported the company's vision and values
- Ensured that tenant-occupied properties were completed from start to finish by on-boarded vendors according to the customer satisfaction criteria
- Processed daily reviews by the company and measured the performance of vendors in seven regions based on their completed tasks and feedback
- Negotiated the prices of vendor services to optimize the cost-effectiveness and profitability of the projects.
Senior Utility Coordinator
WRI Property Management
07.2017 - 10.2018
- Managed seven large regions and coordinated utility activation for rehab projects
- Developed and sustained professional client relationships with vendors and residents by communicating effectively and resolving issues promptly
- Assisted in coordinating meetings, making appointments, and performing other clerical duties related to project management needs
- Researched and implemented resolutions to issues reported by residents, such as utility outages, leaks, or damages
- Scheduled new service installations for sewer, gas, and water services, and coordinated the timing, location, and quality standards with contractors and subcontractors
- Completed application work orders for utility connections, reconnects, and other maintenance services in a timely manner
- Conducted monthly auction housing purchase on behalf of the company by bidding on suitable properties and completing the paperwork
- Negotiated billing and lien payments, made extensions and service requests to re-establish client service relationships with utility providers.
Construction Project Assistant
VH Construction, Inc
01.2015 - 09.2017
- Oversaw and facilitated the onboarding, operational, and administrative tasks of residential single-family projects
- Scheduled new projects with stakeholders; organized and outlined the scope of work for field management
- Assisted and executed the budget breakdown and drawdown scheduling and submitted blueprints for approval
- Set up the pre-construction materials; provided status reports, updated clients on project delays
- Managed and scheduled vendors and inspectors onsite for job requirements
- Learned about and provided solutions to environmental and sustainability issues, such as energy efficiency, waste management, and water conservation
- Maintained strong problem-solving, analytical, and decision-making skills
- Conducted before and after project walk-throughs
- Worked well under pressure, remained flexible, and multitasked.
Construction Project Assistant
VH Construction, Inc
02.2012 - 08.2017
- Prepared multiple clients for the closing processes by explaining the steps, documents, and fees involved in finalizing the real estate transactions
- Monitored and directed title companies, closing offices, attorneys, and real estate agents to ensure they met the deadlines and fulfilled the terms of the contracts throughout the closing and escrow period
- Partnered with title specialist to review title commitments for clearance and resolved any issues, such as assignments, liens, taxes, and HOA fees and assessments
- Addressed inquiries from clients, sellers, buyers, agents, and internal staff professionally and promptly.
Closing Specialist
PEMCO, LTD
03.2011 - 08.2017
- Provided support to agents with questions and issues related to the contracts of the Housing and Urban Development (HUD) programs, such as the Federal Housing Administration (FHA) loans, and the Public Housing program
- Assisted with office administrative duties, including clerical tasks, data entry, answering phones, and sending, and receiving emails
- Managed client records by updating their information, verifying their eligibility, and maintaining confidentiality
- Provided policy and service information by explaining the HUD programs, benefits, requirements, and application process to customers
- Monitored and directed title companies, closing offices, attorneys, and real estate agents to ensure they met the deadlines and fulfilled the terms of the contracts throughout the closing and escrow period
- Partnered with title specialist team members to review title commitments for clearance and resolved issues, such as assignments, liens, taxes, and HOA fees and assessments
- Addressed inquiries from clients, sellers, buyers, agents, and internal staff professionally and promptly.
Education
College Prep -
Lovejoy High School
Hampton, GAGoogle PMP Online Course
Skills
- Slack
- DDC Tool
- Back-office support
- Project Scheduling
- Writing Skills
- Administrative Experience
- QA Tester
- Problem-solving
- Salesforce
- Digital Marketing
- Yardi
- Jira
- Agile Methodology
- CRM
- Software Integration Testing
- Data Entry
- Customer Service
- Software Program proficiency
- Office Administration
- Appointment Scheduling
- Data Analysis
- Document Management
- Records Management
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Effective Communication
- Task Prioritization
- Professionalism
- Multi-line phone proficiency
- Database Maintenance
- Analytical Skills
- Continuous Improvement
Communication Skills
I have implemented new procedures that improve efficiency and streamline new operations to better the culture of the business.
Leadership Experience
Successfully led a team to surpass sales targets while consistently maintaining high customer satisfaction scores.
References
Available upon request.
Timeline
Client Concierge Administrative
Mark Spain Real Estate
11.2023 - 06.2024
Program Support Specialist
Cox Automotive
01.2023 - Current
Renovation Support Coordinator
Offerpad
06.2022 - 11.2022
Shared Service Coordinator
Sylvan Homes
11.2019 - 04.2022
Vendor Management Specialist
ResiPro
12.2018 - 05.2020
Senior Utility Coordinator
WRI Property Management
07.2017 - 10.2018
Construction Project Assistant
VH Construction, Inc
01.2015 - 09.2017
Construction Project Assistant
VH Construction, Inc
02.2012 - 08.2017
Closing Specialist
PEMCO, LTD
03.2011 - 08.2017
College Prep -
Lovejoy High School
Google PMP Online Course