Asia Hayes
Detroit,MI
Summary
Accomplished Center Director at KinderCare Learning Centers, adept in licensing management and team development. Excelled in fostering strong relationships with families and leading a team to care for up to 85 children daily. Demonstrated expertise in training and parent communication, ensuring compliance and enhancing operational efficiency.
Overview
9
9
years of professional experience
Work History
Center Director
KinderCare Learning Centers
10.2024 - Current
- Kept facility in compliance with all applicable standards and laws.
- Conducted new employee onboarding and provided ongoing orientation training.
- Cultivated and strengthened relationships with children and families.
- Recruited and developed solid team of professionals to care for up to 85 children each day.
- Maintained confidentiality of employee records and payroll information.
- Managed and coordinated communications with candidates during interview and hiring process.
Assistant Director
KinderCare Learning Centers
02.2022 - 10.2024
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Managed and coordinated communications with candidates during interview and hiring process.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
Lead Teacher/Third in Charge
KinderCare Learning Centers
11.2018 - 02.2022
- Guided student teachers and teaching aides in classroom management, leading by example and thoroughly answering questions.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Created and developed lesson plans to meet students' academic needs.
Sales Associate
Charlotte Russe
11.2015 - 11.2018
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
Bachelor of Arts - Employment And Labor Relations
Wayne State University
Detroit, MI08-2024
Skills
- Training and coaching
- Licensing management
- Parent Communication
- Team Development
- Recordkeeping requirements
Timeline
Center Director
KinderCare Learning Centers
10.2024 - Current
Assistant Director
KinderCare Learning Centers
02.2022 - 10.2024
Lead Teacher/Third in Charge
KinderCare Learning Centers
11.2018 - 02.2022
Sales Associate
Charlotte Russe
11.2015 - 11.2018
Bachelor of Arts - Employment And Labor Relations
Wayne State University
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