Asia Helen Kellogg

Customer solution

quality assurance with decals responding to customer complaints

Quality control liaison

Managed collections service agent responsibilities with consistent follow-through

Department team lead

Customer service assistance.

Calling qualified accounts to offer resources developmental programs to clear defaulting loans

navigate and transfer escalated calls to appropriate departments while maintaining company guideline compliance

• Supervised cashier workflows to maintain efficient checkout operations and consistent customer service.
• Trained cashiers on POS procedures, register accuracy, and store policies.
• Resolved payment issues, returns, and transaction discrepancies with prompt, professional support.
• Balanced cash drawers and verified register totals to support loss prevention standards.
• Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
• Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
• Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
• Processed both cash and card purchases and returns.
• Assisted customers by answering questions and fulfilling requests.
• Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
• Enforced cash-handling procedures and compliance with pricing, refund, and exchange policies.
• Coached team members on upselling protection plans and membership programs.
• Coordinated front-end coverage to reduce wait times during peak customer traffic.

Cashier

Assistant Manager (MIT)

stock, shipment

Fulfillment/ Holiday dispatch team