Asia Hill
Taylor,MI
Summary
Results-driven customer service and operations professional with a proven ability to lead teams, resolve customer concerns, and optimize daily workflows. Experienced in client relations, dispute resolution, and process improvement, with a strong focus on delivering high-quality service. Skilled in order processing, software systems management, and maintaining operational efficiency. Recognized for strong problem-solving, attention to detail, and a commitment to teamwork and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Shively Brothers
Romulus, MI
05.2023 - Current
- Create and process repair sales orders for tools, ensuring accuracy in pricing and quantities.
- Review and resolve any price or quantity discrepancies to ensure accurate billing.
- Generate and maintain daily and weekly follow-up reports on past-due orders and those requiring a promise date
- Send out expedited reports to the team daily, ensuring timely processing and delivery.
- Provide assistance to vendors, addressing any questions or concerns regarding orders and processes.
Supervisor
Compass Group Inc.
Romulus, MI
07.2022 - 05.2023
- Supervised a team of eight, assigning daily positions to ensure smooth operations, managed staff breaks, and coverage to maintain continuous service.
- Conducted end-of-day inventory counts to ensure accuracy and stock levels.
- Led the team in delivering exceptional service, resulting in positive client feedback.
- Ensured staff adherence to company policies and procedures.
Benefits Coordinator
Northwood, Inc.
Remote, MI
03.2020 - 06.2022
- Answered inbound calls, addressing customer inquiries regarding eligibility and in-networks vendors for their health insurance.
- Authorized Durable Medical Equipment (DME) request based on health plan criteria and diagnosis.
- Provided accurate information to customers regarding their benefits, ensuring clear communication and satisfaction.
- Managed and tracked requests in a timely manner, ensuring compliance with health plan guidelines.
Barista
Starbucks
Oak Park, MI
07.2018 - 03.2020
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
Education
High School Diploma -
Oak Park High School
Oak Park, MI06-2018
Medical Records Certificate - Medical Records
University of Phoenix
Tempe, AZSkills
- Sales order processing
- Price management
- Reporting and analytics
- Inventory management
- Order fulfillment
- Customer relationship management
- Technical
- Attention to detail
- Problem solving
- Team leadership
Timeline
Customer Service Representative
Shively Brothers
05.2023 - Current
Supervisor
Compass Group Inc.
07.2022 - 05.2023
Benefits Coordinator
Northwood, Inc.
03.2020 - 06.2022
Barista
Starbucks
07.2018 - 03.2020
High School Diploma -
Oak Park High School
Medical Records Certificate - Medical Records
University of Phoenix
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