Summary
Overview
Work History
Education
Skills
Timeline
Receptionist
Asia Hockman

Asia Hockman

Louisville,KY

Summary

I’m a very hard working individual with a give it your all kind of attitude I have multiple years of Customer service experience and is willing to help my teammates for the success of the business and my team.

Overview

3
3
years of professional experience

Work History

Host

Storming crab
Louisville, KY
03.2021 - Current
  • Processed payments from customers using a POS system.
  • Answered customer inquiries regarding the menu, restaurant services, and special promotions.
  • Greeted guests upon arrival and provided them with menus.
  • Sometimes taking care of some management tasks when managing needs help.
  • Assisted other departments when needed such as bussing tables or delivering food orders.
  • Maintained cleanliness of lobby area, including wiping down tables and chairs.
  • Resolved conflicts between customers when necessary.
  • Inspected dining areas for any damages or defects.
  • Provided customers with accurate wait times and monitored waiting list.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
  • Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Offered seating and other special accommodations to customers according to preferences and dining area volume.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Took beverage orders and served drinks during peak meal times.
  • Checked stock levels of all cleaning products regularly to ensure adequate supply is available.
  • Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
  • Emptied trash cans and replaced liners as needed.
  • Washed windows both inside and outside of the facility.
  • Swept and mopped floors, vacuumed carpets, and dusted surfaces.
  • Scrubbed walls to remove scuff marks or stains.
  • Polished furniture to remove dust and dirt buildup.

Clerk

Jeff donuts
Louisville, KY
05.2023 - 01.2024
  • Ensured compliance with health and safety regulations within the restaurant.
  • Processed payments from customers using a POS system.
  • Answered customer inquiries regarding the menu, restaurant services, and special promotions.
  • Greeted guests upon arrival and provided them with menus.
  • Provided excellent customer service by anticipating customer needs.
  • Balanced cash drawers at the end of each shift.
  • Maintained cleanliness of lobby area, including wiping down tables and chairs.
  • Resolved conflicts between customers when necessary.
  • Cleaned and restocked counter areas, replenished cash drawer
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Stocking supplies before, during and after shifts.
  • Responded promptly to all customer complaints regarding cleanliness issues.
  • Emptied trash cans and replaced liners as needed.
  • Transported trash bags to designated disposal areas.
  • Mixed chemicals for use in cleaning processes according to safety instructions provided by manufacturer labels.
  • Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
  • Sanitized frequented areas and equipment using approved supplies.
  • Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
  • Kept business entrances clean, tidy and professional in appearance.

Dishwasher

Woodhaven Country Club - Palm Desert Ca
Louisville, KY
03.2022 - 01.2023
  • Scrubbed and sanitized dishes, pots, pans, utensils, and other kitchen equipment.
  • Checked temperatures of dishwashing machines to ensure proper functioning.
  • Sanitized surfaces after each use following standard sanitation practices.
  • Organized trays with cutlery prior to serving meals to customers.
  • Inspected all returned dishes for cleanliness before restocking them on shelves.
  • Informed supervisors immediately if any machine malfunctions were observed during operation.
  • Loaded dirty dishes into the dishwasher racks and unloaded clean dishes from the washer onto carts or shelves.
  • Performed routine maintenance tasks such as cleaning filters in the dishwashing machine.
  • Removed garbage and trash to designated disposal areas in accordance with health regulations.
  • Operated industrial dishwashers to clean plates, glasses, silverware, and cooking utensils.
  • Replenished soap dispensers with detergent when necessary.
  • Followed all safety guidelines while handling sharp objects like knives or forks.
  • Swept and mopped floors in the kitchen area at regular intervals throughout shift.
  • Disposed of glassware that had been broken or chipped according to safety procedures.
  • Stocked service areas with clean plates, bowls, cups, and other items as needed.
  • Kept dishware, glasses and utensils ready for customer needs by quickly scraping, washing and restacking items.
  • Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis.
  • Replaced clean utensils in storage bins for easy access.

Education

High School Diploma -

The Phoenix School of Discovery
Louisville, KY
01-2020

Skills

  • Leadership skills
  • Customer Service
  • Front of House Organization
  • Strong interpersonal skills
  • POS Software
  • Effective Time Management
  • Complaint Handling
  • Restaurant Operations
  • Problem-Solving
  • Attention to Detail
  • Multitasking
  • Adaptability and Flexibility

Timeline

Clerk

Jeff donuts
05.2023 - 01.2024

Dishwasher

Woodhaven Country Club - Palm Desert Ca
03.2022 - 01.2023

Host

Storming crab
03.2021 - Current

High School Diploma -

The Phoenix School of Discovery

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Asia Hockman