ASIA HORN
Hapeville,GA
Summary
Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with a strong background in cultivating positive relationships and exceeding goals.
Overview
12
12
years of professional experience
Work History
Cabin Crew Manager
United Airlines
Atlanta, GA
03.2024 - Current
- Provided exceptional customer service during boarding and in-flight to enhance passenger satisfaction.
- Ensured passenger safety through thorough pre-flight safety checks.
- Assisted passengers with special needs to enhance their travel experience.
- Ensured aircraft readiness for takeoff through efficient service execution and adherence to schedule.
- Delivered fast and friendly service to handle questions and service complaints
- Approached and solved problems with initiative and sound judgment.
- Sanitized high-touch surfaces to protect personnel and customers from viruses and germs.
Barista Trainer
Starbucks
Atlanta, GA
10.2020 - 08.2026
- Recaptured customer loyalty by resolving conflicts and restoring service satisfaction.
- Delivered results using role-playing, simulations and lectures.
- Built life-long and job-specific skills in employees using special training classes.
- Delivered engaging training using role-playing, simulations, and lectures to enhance team skills.
- Developed a comprehensive understanding of coffee bean varieties and their flavor profiles.
- Implemented efficient workflow practices to reduce customer wait times.
- Built lifelong and job-specific skills in employees using special training classes.
- Developed leadership potential across all ranks through targeted training programs.
Sales Associate
Fedex
Oceanside, CA
12.2023 - 04.2024
- Maintained clean, organized sales floor to enhance shopping experience.
- Monitored sales performance to identify improvement opportunities, contributing to office KPI enhancement.
- Supported inventory management by conducting stock checks and reordering supplies.
- Managing and coordinating orders via Outlook. Facilitating internal communication to ensure the fulfillment of our store requirements.
- Coordinated and managed customer orders through Outlook to ensure timely processing. via Outlook. Facilitating internal communication to ensure the fulfillment of our store requirements.
Caregiver
Independent Contractor
San Diego, CA
09.2014 - 03.2020
- Developed personalized care plans in collaboration with healthcare professionals.
- Addressed basic housekeeping needs to ensure comfort and well-being of clients. for clients with limited mental or physical capacity.
- Monitored client health status and reported changes to family or healthcare team.
- Established a communication plan regarding daily routines and rules to ensure a safe environment for children.
- Provided assistance with hygiene, health, food distribution, sleep schedules, and medication management throughout the day.
- Managed emergency situations by locating necessary medication and contacting emergency services., locating emergency medication followed by emergency numbers.
- Ability to handle emergencies, locating emergency medication followed by emergency numbers.
Education
Diploma -
Mira Mesa High School
San DiegoSkills
- Time management
- Decision-making
- Oral communication
- Task prioritization
- Leadership
Timeline
Cabin Crew Manager
United Airlines
03.2024 - Current
Sales Associate
Fedex
12.2023 - 04.2024
Barista Trainer
Starbucks
10.2020 - 08.2026
Caregiver
Independent Contractor
09.2014 - 03.2020
Diploma -
Mira Mesa High School