Asia Hunt
Brooklyn,NY
Summary
Professional and knowledgeable administrator offering several years of experience in office and medical administrative support, management, and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
14
14
years of professional experience
Work History
Senior Receptionist
Community Help In Park Slope
07.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Monitored visitor access and maintained situational awareness to promote on-site security and safety.
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Assisted residents with complaints, questions and concerns.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
- Handled resident complaints, resolved issues, and adjusted policies to meet changing needs.
Medical Courier
LabQ Diagnostics
06.2021 - 06.2022
- Properly documented all specimens received.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Loaded and unloaded packages onto delivery vehicles for proper storage and handling.
- Communicated with dispatch and customers for accurate delivery information.
- Built professional relationships with customers and business partners to establish trust and credibility.
- Utilized GPS technology to navigate delivery routes and avoid traffic congestion.
- Communicated route progress to management, noting traffic, and construction issues to avoid delays for critical deliveries.
- Delivered packages to customer doorsteps and business offices.
- Followed safety procedures and regulations to protect packages and vehicles.
Home Health Aide
Aveena's Loving Companion Care
03.2017 - 08.2020
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Administered medication as directed by physician.
- Provided transportation and appointments management.
- Scheduled and coordinated medical appointments.
- Supported families through difficult times by offering emotional support and education on important care tasks.
- Assisted disabled clients to support independence and well-being.
City Mail Carrier
USPS
01.2015 - 07.2017
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
Online Business Manager
ATTB Liquidations
05.2013 - 07.2015
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Managed customer service inquiries and complaints for customer satisfaction.
- Picked orders, scanned products and packed boxes.
- Coordinated storage locations and product movements.
- Processed and restocked returns.
Administrator Assistant
ATTB Liquidations
04.2009 - 07.2015
- Performed routine clerical tasks by scanning, filing and copying documents.
- Screened phone calls to take messages and route calls to appropriate personnel.
- Composed, edited and prepared correspondence and other department documents.
- Created and maintained databases to track and record customer data.
- Executed record filing system to improve document organization and management.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Assisted development and implementation of new administrative procedures.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Skilled at working independently and collaboratively in a team environment.
Education
Bachelor of Science - Business Administration And Management
Saint Joseph's College, New York
Brooklyn, NY01.2024
Bachelor of Science - Medical Management
LaGuardia Community College of The City University of New York
Long Island City, NY08.2019
Bachelor of Arts - Computer Art
Suffolk County Community College
Riverhead, NY01.2015
Skills
- Business Administration, Business Development, Administration and Reporting
- Team Meetings, Staff Management, Supervision and Management, Staff Development, Employee Training
- Scheduling and Coordinating, Schedule Oversight, Managing Call Outs and Scheduling Emergencies
- Emergency Situations, Conflict Resolution, Customer Service and Satisfaction
- HIPAA Guidelines, Electronic Medical Records Management, Electronic Health Record, Patient Data Management, Patient Care Assessment, Medical Terminology
- Medical Billing and Coding, ICD 9 and 10, CPT Codes, HCPCS, Bundle Billing
- Calm and Professional Under Pressure, Corrective Actions, Sales, Revenue Growth, Credit Card Processing and Cash Handling
- Policy and Procedure Adherence, Administration, Salesforce
- MS Office, QuickBooks, Attention to Detail, Professional Correspondence, Mail and Package Handling, Verbal and Written Communication, File Management, Bookkeeping
- Industry Best Practices, Office Supplies and Inventory, Calendar Management, Document Scanning, Phone Etiquette
Certificates
- Medical Billing and Coding
- IT Support
Timeline
Senior Receptionist
Community Help In Park Slope
07.2022 - Current
Medical Courier
LabQ Diagnostics
06.2021 - 06.2022
Home Health Aide
Aveena's Loving Companion Care
03.2017 - 08.2020
City Mail Carrier
USPS
01.2015 - 07.2017
Online Business Manager
ATTB Liquidations
05.2013 - 07.2015
Administrator Assistant
ATTB Liquidations
04.2009 - 07.2015
Bachelor of Science - Business Administration And Management
Saint Joseph's College, New York
Bachelor of Science - Medical Management
LaGuardia Community College of The City University of New York
Bachelor of Arts - Computer Art
Suffolk County Community College