Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Asia Jackson

Shreveport,LA

Summary

Enthusiastic, resourceful motivated worker with academic and professional background in customer service and managing. Ability to establish priorities and meet challenges head- on.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Assistant Property Manager

U.L Coleman LLC
Bossier City, LA
01.2020 - Current
  • Oversee, coordinate, and manage leasing, maintenance and patrol officers team
  • Responsible for being aware of practicing, and enforcing Fair Housing regulations and policies
  • Monitor the Community for liability issues and enforce corrective actions
  • Conduct final move out inspections to determine applicable move- out charges
  • Monitor rent collections and resolve all delinquencies within a timely manner.
  • Manage an maintain the upkeep of a 300 unit property.


Store Support Supervisor

Whole Foods Market
Shreveport, LA
03.2019 - 01.2020
  • Recruited, managed and motivated retail team to give every guest positive and memorable experiences.
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
  • Met coverage demands by setting effective work schedules and breaks, and effectively delegating assignments.
  • Recruited, managed and motivated over a 12-member retail team to give every guest positive and memorable experiences

Personal Lines Insurance Agent

Teleperformance
Shreveport, LA
10.2018 - 03.2019
  • Developed trusting client relationships by creating insurance programs customized to fit specific needs and offering comprehensive explanations of key features and advantages.
  • Established information necessary for policy development by interviewing clients, requesting records, and inspecting property.
  • Upsold additional products and services after identifying customer needs and requirements.
  • Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
  • Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
  • Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.

Correctional Records Deputy Sheriff

Caddo Parish Sheriff's Office
Shreveport, LA
05.2016 - 01.2018
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Collaborated with law enforcement investigators and court officials to determine evidence requirements and deliver timely, helpful support.
  • Provided optimal support to investigations by staying up to date on processing procedures and how to handle high priority evidence.
  • Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
  • Contacted document requestors and obtained additional information required to process document requests.`
  • Logged Freedom of Information Act (FOIA) requests and verified eligibility of documents for release to requestors.

Hotel Front Desk Clerk

Margaritaville Casino Resort
Bossier, LA
01.2014 - 04.2016
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.

Technical Support Representative

Teleperformance
Shreveport, LA
01.2012 - 04.2014
  • Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
  • Developed and tested new product offerings prior to release to assist development team in bug identification.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.

Tier Two Support Manager

Teleperformance
Shreveport, LA
11.2010 - 01.2012
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.
  • Monitored employee and customer interactions to assess quality of service.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Established and implemented effective training programs to maximize team performance.
  • Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
  • Oversaw variety of projects, including budgets, milestones and team performance.
  • Boosted information sharing by enhancing interfaces between computer systems.

Customer Care Agent

Teleperformance
Shreveport, LA
07.2010 - 11.2010
  • Defused customer concerns with exceptional conflict and problem resolution skills.
  • Coordinated timely responses to online customer communication and researched complex issues.
  • Explained charges, fees, terms of sales and service agreements to over customers daily.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.

Crew Member

Mcdonalds Corp.
Shreveport, LA
01.2009 - 07.2010
  • Prepared and cooked food orders for customers by noting customizations and portion sizes.
  • Distributed food to wait staff quickly during busy peak periods to drive customer satisfaction.
  • Prepared and expedited food orders to support waitstaff and other team members.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.

Education

Associate of Science - Criminal Justice

Remington College
Shreveport, LA
2017

Skills

  • Natural leader
  • Positive and friendly
  • People-oriented
  • Goal-oriented
  • Critical thinking
  • Public relations
  • Relationship building
  • Personable and trustworthy
  • De-escalation techniques
  • Quick learner
  • Computer proficient
  • Customer service
  • Account servicing skills
  • Auto insurance
  • Property insurance
  • Strong verbal communication

Certification

  • Licensed Personal Lines Insurance Producer
  • Licensed Texas All Lines Adjuster
  • Certificate of Security Awareness Foundations

Timeline

Assistant Property Manager

U.L Coleman LLC
01.2020 - Current

Store Support Supervisor

Whole Foods Market
03.2019 - 01.2020

Personal Lines Insurance Agent

Teleperformance
10.2018 - 03.2019

Correctional Records Deputy Sheriff

Caddo Parish Sheriff's Office
05.2016 - 01.2018

Hotel Front Desk Clerk

Margaritaville Casino Resort
01.2014 - 04.2016

Technical Support Representative

Teleperformance
01.2012 - 04.2014

Tier Two Support Manager

Teleperformance
11.2010 - 01.2012

Customer Care Agent

Teleperformance
07.2010 - 11.2010

Crew Member

Mcdonalds Corp.
01.2009 - 07.2010

Associate of Science - Criminal Justice

Remington College

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