Asia Jackson
Mesquite,TX
Summary
Extremely dedicated skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Passionate about maintaining high standards expected of my position. Reliable team player with hardworking and resourceful approach. Resourceful team player with experience with common software applications and social media platforms. Willingness to take on added responsibilities to meet team goals. Well-versed in business organization and strategies for successfully modernizing workplaces. Skilled at project support with proven history of solutions-oriented problem-solving. I am very successful at managing multiple priorities with a positive attitude. .
Overview
6
6
years of professional experience
Work History
Undergraduate Student Intern
DeSoto Independent School District
2023.08 - Current
- Provided project progress updates and proposed solutions to issues.
- Prepared project presentations and reports to assist senior staff.
- Participated in workshops and presentations related to projects to gain knowledge.
- Explored new technologies and approaches to streamline processes.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Analyzed problems and worked with staff to develop solutions.
- Supported with creating project marketing materials to promote services.
- Helped meet changing demands by recommending improvements to education system.
Customer Service Representative
CVS Specialty Pharmacy
2020.12 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Provided primary customer support to internal and external customers.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
Retail Sales Manager
Express Clothing
2018.01 - 2020.11
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Built relationships with customers and community to establish long-term business growth.
- Organized promotional events and interacted with community to increase sales volume.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Mentored team members to enhance professional development and accountability in workplace.
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Recruited, hired and trained [Number] associates to develop into productive team members with excellent product knowledge.
Education
Bachelor of Arts - Social Work
Texas A&M University - Commerce
Commerce, TX12.2023
High School Diploma -
Desoto High School
Desoto, TX05.2020
Skills
- Research
- Presentations
- Scheduling
- Meeting Coordination
- Spreadsheet Tracking
- Outstanding Communication Skills
- Problem-Solving
- Public Speaking
- Administrative Tasks
- Computer Skills
Timeline
Undergraduate Student Intern
DeSoto Independent School District
2023.08 - Current
Customer Service Representative
CVS Specialty Pharmacy
2020.12 - Current
Retail Sales Manager
Express Clothing
2018.01 - 2020.11
Bachelor of Arts - Social Work
Texas A&M University - Commerce
High School Diploma -
Desoto High School
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