Asia Johnson
Mobile,AL
Summary
Dynamic professional with extensive experience in customer relations and team building, notably as a Customer Service Ambassador at Activus Connect. Proven track record in complaint handling and critical thinking, enhancing customer satisfaction and mentoring associates. Adept at fostering positive work environments and streamlining processes for operational efficiency.
Overview
12
12
years of professional experience
Work History
Customer Service Ambassador
Activus Connect
Orlando, FL
07.2024 - Current
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Managed department call volume of 100 calls per day and coordinated department schedules to maximize coverage during peak hours.
- Consistently managed 50-person staff, effectively resolving issues, which resulted in top ranking out of 7 teams.
- Managed department call volume of 100 calls per day and coordinated department schedules to maximize coverage during peak hours.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Created and maintained detailed database to develop promotional sales.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Cross-trained and backed up other customer service managers.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Followed through with client requests to resolve problems.Assisted customers with navigating internal computer systems to obtain satisfactory outcomes.
District Manager
Party City
Mobile, AL
01.2020 - 02.2023
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Fostered environment of open communication between management teams across district to share best practices in operations optimization and problem-solving techniques.
Human Resources Manager
Macys Department Store
04.2013 - 01.2018
- Managed 20 employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
Education
High School Diploma -
Mary G Motgomery
Semmes Al 06-2020
Skills
- Cash handling
- Customer relations
- Team building
- Customer focus
- Complaint handling
- Customer service
- Critical thinking
Timeline
Customer Service Ambassador
Activus Connect
07.2024 - Current
District Manager
Party City
01.2020 - 02.2023
Human Resources Manager
Macys Department Store
04.2013 - 01.2018
High School Diploma -
Mary G Motgomery
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