Asia Jones
Madison,TN
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
9
9
years of professional experience
Work History
Waitress
Cracker Barrel
03.2021 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
Dietary Aide and Chief
Alive Hospice
04.2021 - 11.2023
- Provided patient care, data entry, customer service, serve guest, office stock and health supplement.
- Kept all kitchen areas clean, tidy and free of hazards.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Maintained strict adherence to HIPAA regulations when handling patient information, protecting confidentiality at all times.
Customer Service Representative
Healthnet CGS
04.2019 - 02.2021
- Inbound customer call center completing claims, data entry, research, authorizing and establishing veterans scheduled appointments, and providing confidential healthcare information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Call volumes of 80+ calls a shift
Customer Service Representative
CVS Caremark
05.2017 - 05.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
- Educated the customer on what their deductibles and copays would be for their prescriptions at the time of ordering.
- Answered any questions the customer may have had regarding their insurance and prescriptions
- Spoke with physicians when needed for authorizartions.
Customer Service Representative
T-Mobile
02.2015 - 04.2017
- Stock, customer service, data entry, and inventory.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
Education
High School Diploma -
Maplewood High School
Nashville, TN05.2014
Skills
- Customer Service
- Safe Food Handling
- Sales expertise
- Health insurance
- Call center experience
- Problem Solving
References
Available Upon Request
Timeline
Dietary Aide and Chief
Alive Hospice
04.2021 - 11.2023
Waitress
Cracker Barrel
03.2021 - Current
Customer Service Representative
Healthnet CGS
04.2019 - 02.2021
Customer Service Representative
CVS Caremark
05.2017 - 05.2019
Customer Service Representative
T-Mobile
02.2015 - 04.2017
High School Diploma -
Maplewood High School