Asia Joye
Petersburg,VA
Summary
Proven track record of enhancing customer satisfaction at Marr Maxx, adept in billing coordination and showcasing exceptional empathy. Leveraged adaptability to drive improvements in service delivery, achieving significant enhancements in customer feedback. Excelled in cross-functional roles, from quality control to sales, demonstrating a unique blend of technical proficiency and interpersonal skills.
Overview
7
7
years of professional experience
Work History
Customer Care Representative
Marr Maxx
Stroudsburg, PENNSYLVANIA
06.2007 - 08.2012
- Resolved customer complaints promptly and professionally.
- Answered customer inquiries over the phone and via email.
- Provided accurate, valid, and complete information to customers.
- Gathered customer feedback to suggest improvements for products and services.
- Participated in team meetings to discuss strategies for improving customer satisfaction levels.
- Maintained up-to-date knowledge of company products, services, and promotions.
- Provided training support for new hires related to customer service processes and procedures.
- Processed orders accurately and efficiently according to established procedures.
- Collected deposits or payments and arranged for billing.
Sales Assistant
Manhattan Club Timeshare Hotel
East Stroudsburg, PENNSYLVANIA
09.2009 - 08.2011
- Generated leads through networking activities such as attending trade shows.
- Advised clients on various types of investments related to timeshares.
- Developed sales strategies to increase revenue and maximize profits.
- Performed other duties as assigned by supervisor or manager.
- Managed customer inquiries and provided information about timeshare ownership packages.
- Created presentations highlighting features of different properties.
- Resolved customer complaints in a timely manner.
- Collaborated with other departments to ensure successful completion of sale transactions.
- Provided guidance on financing options available for timeshares.
- Participated in team meetings to discuss current projects and upcoming goals.
- Participated in training sessions to improve product knowledge and sales techniques.
Quality Control Inspector
Hayward Laboratories
East Stroudsburg, PENNSYLVANIA
05.2005 - 08.2008
- Trained new employees on proper use of test equipment and inspection techniques.
- Generated reports summarizing inspection results, defect trends, and other statistical data.
- Tested finished goods prior to shipment according to established protocols.
- Identified areas for improvement in existing processes, procedures, and equipment.
- Adhered strictly to Good Manufacturing Practices guidelines at all times.
- Verified accuracy of product labels, including expiration dates and lot numbers.
- Maintained records of all nonconforming products and completed corrective actions as required.
- Inspected products for defects and conformance to customer specifications using precision measuring instruments.
- Oversaw proper tagging and identification of parts and components, enabling rejected or non-repairable parts to be properly marked, quarantined and rendered unusable.
Education
Bachelor of Science - Health Information Management
Western Governors University
Salt Lake City, UT02-2026
Medical Billing & Coding - Medical Informatics
MCTI
Bartonsville, PA03-2009
High School Diploma -
East Stroudsburg Highschool
Stroudsburg, PA01-1999
Skills
- Billing coordination
- Custom order management
- Email correspondence
- Call logging
- Adaptability and flexibility
- Empathy and patience
Timeline
Sales Assistant
Manhattan Club Timeshare Hotel
09.2009 - 08.2011
Customer Care Representative
Marr Maxx
06.2007 - 08.2012
Quality Control Inspector
Hayward Laboratories
05.2005 - 08.2008
Bachelor of Science - Health Information Management
Western Governors University
Medical Billing & Coding - Medical Informatics
MCTI
High School Diploma -
East Stroudsburg Highschool
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