Asia Kimbrough
Mobile,AL
Summary
Enthusiastic and energetic professional with strong problem-solving skills, dedicated to delivering exceptional support and value to both the company and its customers.
Overview
10
10
years of professional experience
Work History
Utility Service Worker
Mobile County Public Schools
Mobile, AL
04.2022 - Current
- Operated buses and drove routes, ensuring safe and timely student transportation
- Assisted with bus oil changes and inspections, supporting vehicle maintenance and safety compliance
- Filed papers and maintained records, improving administrative efficiency
- Filled in for dispatch and operated forklifts as needed, increasing operational flexibility
- Operated heavy machinery for utility maintenance and repair tasks.
- Collaborated with team members to streamline daily operational workflows.
- Provided on-the-job training to new staff, fostering skill development.
- Implemented process improvements that increased efficiency in service delivery.
- Completed routine maintenance tasks to extend the life of equipment and minimize downtime.
- Maintained safety standards by adhering to company policies and procedures during daily tasks.
Owner Operator
Nationwide Trucking LLC
Mobile, AL And Surrounding Areas
08.2019 - 01.2026
- Delivered regional and local no-touch freight, ensuring timely and accurate deliveries
- Maintained compliance with DOT regulations, supporting safe and efficient operations
- Oversaw financial management, including budgeting, invoicing, and expense tracking.
- Implemented safety protocols to comply with industry regulations and reduce operational risks.
- Established partnerships with vendors to streamline supply chain processes and improve service quality.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
Assistant Mgr.
Approved Cash Advance
Mobile, AL
01.2016 - 01.2019
- Processed loans and took payments, supporting financial operations and customer satisfaction
- Created employee schedules, optimizing staff coverage and workflow
- Made collection calls and managed bank deposits, ensuring timely revenue collection and accurate financial records
- Managed daily operations, ensuring compliance with company policies and regulatory requirements.
- Trained and mentored team members to enhance service quality and operational efficiency.
- Implemented process improvements that streamlined workflows and reduced customer wait times.
- Analyzed financial reports to drive strategic decision-making and improve profitability.
- Coordinated customer service initiatives, enhancing client satisfaction through effective problem-solving.
- Collaborated with senior management on strategic planning to align operational goals with business objectives.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Education
High School Diploma -
Faulkner University
Mobile, AL01.2012
Diploma -
Lillie B. Williamson High School
Mobile, AL05.2009
Skills
- Water distribution systems
- Safety compliance
- Heavy equipment operation
- Customer service
- Critical thinking
- Active listening
- Data entry
- Problem resolution
- Call center experience
- Payment processing
Timeline
Utility Service Worker
Mobile County Public Schools
04.2022 - Current
Owner Operator
Nationwide Trucking LLC
08.2019 - 01.2026
Assistant Mgr.
Approved Cash Advance
01.2016 - 01.2019
High School Diploma -
Faulkner University
Diploma -
Lillie B. Williamson High School