Summary
Overview
Work History
Education
Skills
Timeline
Generic

Asia Legette

Cuthbert,GA

Summary

Dedicated Customer Service Specialist provides skills to prioritize and multi-task in a fast-paced working environment. Successfully works as part of team to reach personal and business goals. Committed to building loyalty and long-term relationships with customers and balancing customer needs and company demands. Coordinates customer service teams and coordinates programs to enhance productivity.

Overview

13
13
years of professional experience

Work History

Amazon Courier

Amazon
Port Wentworth, GA
01.2022 - 12.2023
  • Meticulously organize and manage delivery schedules, ensuring each parcel reaches its destination without errors.
  • Managed time carefully to provide a punctual and friendly service upholding company brand
  • Consistently achieve delivery targets, ensuring timely and accurate parcel distribution while maintaining customer satisfaction.
  • Ensured compliance with store policies and procedures, while maintaining operational integrity and accuracy in all transactions.

Associate/LP

Walmart
Hinesville, GA
01.2021 - 01.2022
  • Conducted precise cash register audits, identifying and addressing discrepancies, enhancing financial accuracy and accountability.
  • Drove loss prevention success at Walmart by identifying theft patterns and implementing targeted interventions, resulting in a 15% decrease in losses.
  • Assist customers efficiently, resolving issues promptly to enhance shopping experience and boost customer satisfaction.

Financial Management Technician

Serco Global Services
Fort Stewart, GA
01.2013 - 01.2018
  • Performed comprehensive review of military pay transactions to include determining allowances, special incentive pay, debt collection, enters necessary pay transactions via automated military pay system; examines and verifies documents for propriety, completeness, and accuracy.
  • Audited incoming work from multiple sources/systems; assigned work to be performed and assessed quality of work; oversaw quality assurance process, to include reviewing a variety of supporting pay authorization documents; ensured validity and compliance IAW applicable policies and regulations with a 98% accuracy rate.
  • Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
  • Addressed inquiries, resolved customer issues and managed customer relation through friendly, knowledgeable and positive communication.

Financial Management Technician

U.S. Army
Fort Stewart, GA
01.2011 - 01.2013
  • Led a disbursing office of 6 personnel responsible for the accounting, fiscal control and formal reporting of over 8 million dollars in mission related funds. Provided financial services to 12,000 joint forces dispersed among 9 remote locations.
  • Audited Permanent Change of Station (PCS) travel vouchers in accordance with the Joint Travel Regulation (JTR), Department of Defense Financial Management Regulation (DoDFMR) as required via Defense Travel System (DTS).
  • Provided timely customer service to Active Duty, Army Reserve and National Guard Soldiers; prioritized tasks and worked within strict timeframes and deadlines in order to increase customer satisfaction and to build client rapport.

Education

Some College (No Degree) - Physical Therapy Assistant

South University
Savannah, GA

Some College (No Degree) - Early Childhood Education

Armstrong State University
Savannah, GA

Skills

  • Reliable and Punctual
  • Decision Making
  • Verbal and Written Communication
  • Client Engagement
  • Attention to Detail
  • Time Management

Timeline

Amazon Courier

Amazon
01.2022 - 12.2023

Associate/LP

Walmart
01.2021 - 01.2022

Financial Management Technician

Serco Global Services
01.2013 - 01.2018

Financial Management Technician

U.S. Army
01.2011 - 01.2013

Some College (No Degree) - Physical Therapy Assistant

South University

Some College (No Degree) - Early Childhood Education

Armstrong State University

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Asia Legette