Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
Generic

Asia L. Volquez Rote

Cape Coral

Summary

An Outstanding speaker with great qualities in leadership; Hard working, dedicated and a willingness to learn any new subject. Very friendly with amazing customer service in either Spanish or English to always ensure that the customer is always above satisfied with the service and outcome of any given circumstance.

Organized professional with a background in office administration. Known for high productivity levels and the ability to efficiently complete tasks, ensuring smooth operations. Skilled in data entry, file management, and scheduling, with strong capabilities in multitasking and prioritizing workloads. Excel through communication, problem-solving, and adaptability, contributing to team success and operational excellence.

Overview

23
23
years of professional experience
2021
2021
years of post-secondary education

Work History

Senior Clerk

Florida Health Department
Fort Myers
08.2023 - Current
  • Processed and maintained confidential health records for client safety and compliance.
  • Managed scheduling for health department appointments and services efficiently.
  • Collaborated with healthcare providers to ensure accurate patient information flow.
  • Completed daily clerical tasks to support smooth operations.
  • Adhered to strict confidentiality guidelines regarding sensitive information.
  • Resolved customer complaints or escalated issues when appropriate to ensure customer satisfaction was met.
  • Answered multi-line telephone system and routed calls to appropriate personnel and take messages.
  • Reviewed files, records and other documents to obtain information or respond to requests.

Shift leader

Speedway
Cape Coral
02.2007 - 08.2023
  • In Charge of ensuring the staff, scheduling, stock and overall well being of the business is kept above quality standards.
  • Currency handling.
  • Dealing in customer service.
  • Planning and paperwork.

Customer service representative

Lowe's Home Improvement
Cape Coral
04.2005 - 01.2007
  • As a customer service representative I had to help customers in any way necessary with problems, questions, or with general help.
  • Knowledge on multiple items and services.
  • Always assisting customers with prompt and polite support in-person or via telephone.

Lead slot cashier

Hilton resort & casino
Atlantic City
05.2002 - 03.2005
  • As the lead of all of the slot cashier's i had to Supervise the other cashiers, Keep track of large amounts of currency, handle currency, and handle clientele with the best care and customer service.
  • Currency handling.
  • Paperwork for finances going in/out.
  • Supervisor

Education

Digital Communications and Media

Autonomous university of Santo Domingo (UASD)
Santo Domingo , DR
05.1999 - 01.2022

Colegio Aida Cartagena Portalatin
Santo Domingo , DR

Skills

  • Bi-Lingual (English & Spanish fluent)
  • Excellent Conversationalist
  • Currency handling
  • Strong leadership skills
  • Quick learner
  • Outstanding customer service
  • Appointment scheduling
  • Customer complaint resolution
  • Communication skills
  • Paperwork accuracy
  • Team collaboration
  • Adaptability
  • Scheduling and planning
  • Microsoft office experience

Hobbies and Interests

  • Reading
  • Travel
  • Crafting
  • Culinary
  • Aesthetics
  • Acquiring new trades and skills

Timeline

Senior Clerk

Florida Health Department
08.2023 - Current

Shift leader

Speedway
02.2007 - 08.2023

Customer service representative

Lowe's Home Improvement
04.2005 - 01.2007

Lead slot cashier

Hilton resort & casino
05.2002 - 03.2005

Digital Communications and Media

Autonomous university of Santo Domingo (UASD)
05.1999 - 01.2022

Colegio Aida Cartagena Portalatin

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