Asia Martin-Johnson
Kalamazoo
Summary
Customer service expert with more than ten years of experience in outstanding client support and relationship management. Strong administrative skills complemented by enhanced communication and organizational capabilities. Successful in achieving sales targets through proactive client engagement and effective problem resolution.
Overview
10
10
years of professional experience
Work History
Community Advisor
Aspire Community Services
11.2022 - Current
- Transitioning intellectually disabled high-functioning adults into independent living by
- Serving participants on the Person-centred Planning committee.
- Assist participants in selecting realistic goals and objectives.
- Assess, evaluate, implement, and chart the client’s goals and objectives.
- Pick up/drop off participants according to written schedules.
- Adhere to external employment and site rules, regulations, and scheduled work hours.
- Record data and maintain field notes.
- Assist participants with personal and hygiene issues when needed.
- Provide constant supervision to participants.
- Train and monitor participants in site-specific safety procedures.
- Assist participants with academic support.
Time off for family care
01.2022 - 01.2023
- I tended to the medical needs of family members.
Amazon Fulfillment Associate
Amazon Warehouse
12.2019 - 08.2022
- Receive and prepare inventory for delivery.
- Use technology like smartphones and handheld devices to sort, scan, and prepare orders.
- View prompts on screens and follow directions for some tasks.
- Build, wrap, sort, and transport pallets and packages.
- Receive truck deliveries.
Customer Service Representative
Asurion
01.2016 - 09.2019
- Providing differentiated customer service by anticipating customer needs, demonstrating compassion and care in all interactions, and actively identifying and resolving potential service issues
- Focusing on the customer by giving a warm and friendly greeting, maintaining eye contact, and offering help locating additional items when needed
Education
Bachelors - English
Chicago State University
Chicago, IL06.2011
Skills
- Warehouse operations
- Packaging design
- Order processing (5 years)
- Educational support
- Business communication
- Creative content creation
- Microsoft Office expertise
- Document editing
- Content editing
- Communication skills
- Marketing expertise
- Data entry
- Material handling equipment
- Organizational expertise
- Market analysis
- Content creation
- Price analysis
- Content creation
- PowerPoint expertise
- Media relations
- SEO strategies
- Program design
- Instructional delivery
- Email campaigns
- Content administration
- Social media strategy
- Online marketing
- Content development
- Order fulfillment experience
- Proficient in skills
- Microsoft Office
- Email management
- Word processing
- Microsoft Excel
- Presentation design
- 5 years administration
- Healthcare terminology
- Google Workspace
- Bulldog Connect
- POWERPOINT
Timeline
Community Advisor
Aspire Community Services
11.2022 - Current
Time off for family care
01.2022 - 01.2023
Amazon Fulfillment Associate
Amazon Warehouse
12.2019 - 08.2022
Customer Service Representative
Asurion
01.2016 - 09.2019
Bachelors - English
Chicago State University