ASIA MCCLENDON
Henrico
Summary
Healthcare professional with extensive experience in managing clinical settings, ensuring seamless operations, and optimizing patient care processes. Known for strong focus on team collaboration and achieving results, adaptable to changing needs. Key skills include operational management, team leadership, and patient care excellence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Clinic Manager
Bon Secours Urgent Care / Occupational Health
Richmond, VA, VA
11.2024 - Current
- Provide urgent and occupational healthcare support including vital signs, triage, and patient intake.
- Perform certified drug and alcohol testing per DOT/non-DOT guidelines.
- Assist in injury care, employer health screenings, and documentation for work-related incidents.
- Ability to fill in as PSR and handle front desk duties.
- Support clinical staff in delivering timely, quality care in a fast-paced setting.
- Implemented quality assurance protocols to improve service delivery and patient satisfaction.
- Monitor inventory levels and maintain clinic compliance with safety and regulatory standards.
- Develop and maintain relationships with local employers and community partners to support occupational health services.
- Assist with marketing initiatives, community outreach events, and patient engagement efforts to increase clinic visibility and service utilization.
- Promote urgent care and occupational health services through employer networking and community education opportunities.
- Support patient satisfaction and retention through exceptional customer service and follow-up communication.
Medical Assistant
Vital Care Family Practice
05.2023 - 11.2024
- Documented patient vitals and health histories.
- Collected and prepared lab specimens for diagnostic evaluation.
- Conducted EKGs and explained procedures to ease patient concerns.
- Maintained organized medical records and supported front desk operations.
Medical Assistant
Family Practice Associates
06.2021 - 07.2022
- Scheduled appointments, registered patients, and managed prescription requests.
- Monitored supply levels and ensured consistent stock of medical inventory.
- Assisted physicians with clinical procedures and patient assessments.
- Maintained a clean, sanitized, and well-stocked examination area.
Patient Care Technician
Bon Secours
12.2018 - 07.2021
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
CNA (Certified Nursing Assistant)
Lexington Court Rehabilitation and Healthcare
05.2018 - 12.2018
- Provided daily care for residents under the supervision of RNs and LPNs in an acute care rehabilitation setting.
- Collected and documented patient vitals and health data.
- Assisted with patient hygiene, mobility, and nutritional needs.
- Supported residents with dementia and other chronic conditions with compassion and attentiveness.
- Maintained cleanliness and safety in patient rooms and common areas.
Education
Associate of Science - Nursing
Galen College of Nursing
Louisville, KY06.2026
Brightpoint Community College
Chester, VAJohn Randolph Tucker High School
Richmond, VASkills
- Direct/Indirect Patient Care
- Phlebotomy & Lab Specimen Collection
- Patient Assessment & Scheduling
- EMR/EHR Proficiency
- Antigen Testing, Suctioning, Simple Dressings
- Respiratory Therapy Assistance
- Dementia & Alzheimer’s Care
- Medication Administration & Tube Feeding
- Hospice Support & Emotional Care
- Stat Orders & Vital Monitoring
- Ability to check patients in
- Ability to train new employees
- Administrative leadership
- HIPAA compliance
- Clinical management
- Employee recruitment
- Operations management
- Special event planning
- Healthcare administration
- Medical billing
Certification
- Certified Medical Assistant
- CNA (Certified Nursing Assistant)
- CPR Certified
- Certified in Drug & Alcohol Testing
- ECW (eClinicalWorks) Experience
Timeline
Clinic Manager
Bon Secours Urgent Care / Occupational Health
11.2024 - Current
Medical Assistant
Vital Care Family Practice
05.2023 - 11.2024
Medical Assistant
Family Practice Associates
06.2021 - 07.2022
Patient Care Technician
Bon Secours
12.2018 - 07.2021
CNA (Certified Nursing Assistant)
Lexington Court Rehabilitation and Healthcare
05.2018 - 12.2018
Brightpoint Community College
John Randolph Tucker High School
Associate of Science - Nursing
Galen College of Nursing