Asia McElroy
Summary
Results-oriented professional with a strong foundation in managing daily operations and leading teams. Proven track record of optimizing workflows to enhance efficiency and elevate customer satisfaction. Expertise in problem-solving and strategic planning drives exceptional team performance while fostering a collaborative work environment. Committed to continuous improvement and delivering measurable results in fast-paced settings.
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Overview
11
11
years of professional experience
Work History
Assistant Manager/Lead Cake and Pastry Decorator
Mariano's Fresh Market
10.2019 - 05.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
Cake Decorator
Jewel Osco
07.2019 - 09.2019
- Designed specialty cakes for weddings, birthdays, and graduations.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
- Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
- Adapted quickly to new tools or technology used in cake decoration processes, staying current with industry advancements and trends.
- Developed a loyal clientele through exceptional customer service and high-quality cake decorations.
- Prepared special creams and frostings for cakes and other dessert specialties.
Head Cake Decorator
Treasure Island Marketplace
03.2014 - 06.2018
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Reduced waste by optimizing inventory management, minimizing overstocking of perishable items and ensuring proper rotation practices.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Managed material inventory and ordered new materials when needed.
- Collaborated with bakery team for efficient workflow, resulting in timely order completion and increased productivity.
- Streamlined the cake ordering process, improving communication between sales staff and decorators for accurate order fulfillment.
- Worked with customers to define cake vision based on color, theme, size and price.
- Worked with clients to design custom cake decorations.
- Fulfilled custom cake and decoration orders.
Supervisor
Caribou Coffee
04.2017 - 02.2018
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
Education
Diploma - Food Entrepreneurship
Auguste Escoffier School of Culinary Arts
Boulder, CO05-2027
Associate of Applied Science - Culinary Arts
Le Cordon Bleu of Culinary Arts
Chicago, IL05-2017
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Staff supervision
- Strategic thinking
- Problem resolution
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 8 staff members.
- Resolved product issue through consumer testing.
- Achieved making customers happy by decorating their cakes the way they wanted it with accuracy and efficiency.
LANGUAGES
English
Full Professional
Timeline
Assistant Manager/Lead Cake and Pastry Decorator
Mariano's Fresh Market
10.2019 - 05.2025
Cake Decorator
Jewel Osco
07.2019 - 09.2019
Supervisor
Caribou Coffee
04.2017 - 02.2018
Head Cake Decorator
Treasure Island Marketplace
03.2014 - 06.2018
Diploma - Food Entrepreneurship
Auguste Escoffier School of Culinary Arts
Associate of Applied Science - Culinary Arts
Le Cordon Bleu of Culinary Arts
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