Asia McFarthing
Kansas City,MO
Summary
Performance- Oriented Internet Sales Director with 7 years experience in the automotive industry. Educated on sales and marketing curriculum and is able to apply my learnings to my job duties. A conscientious and hardworking team player seeking to leverage my skills in the customer service position. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
BDC Representative/ Internet Director
Gary Crossley Ford
09.2019 - Current
- Effectively handled customer leads, promptly addressing all inquiries
- Provided assistance regarding product inventory and guided customers in finding the most suitable car based on their requirements
- Demonstrated advantages of various vehicles to customers
- Efficiently directed online traffic to the dealership, scheduled appointments for interested individuals, and consistently followed up during the entire purchasing journey
- Displayed strong understanding of diverse client base and adeptly adjusted the approach for each customer
- Strived to establish and achieve sales targets.
- Made a total of 80 calls minimum daily
- Hired, trained, and motivated staff
INR Customer Service Rep
MdINR Lincare
05.2019 - 09.2019
- Customer service reps record blood thinner results, device troubleshooting, and orders supplies for patients
- Customer service reps send details and results to patients' doctor.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Managed timely and effective replacement of damaged or missing products.
BDC Agent/ Service Concierge/ Receptionist
Randy Curnow Buick GMC
12.2017 - 09.2018
- Managed customer leads, responded to all inquiries in a quick and timely manner
- Answered customer questions on product inventory, helped people find the best car for their needs, and explained the benefits of the vehicles
- Directed Internet traffic into the dealership, made appointments for interested customers, and continuously followed up throughout the buying process
- Understood the needs of a diverse client base and is able to adapt to each approach accordingly
- Worked to set and meet sales goals, helping the dealership to remain profitable.
- Provided comprehensive product knowledge to potential buyers, increasing overall sales conversions.
- Researched and stayed current in consumer and industry trends.
- Made average of 80 outbound and inbound calls per day.
- Increased customer satisfaction by promptly addressing inquiries and providing accurate information.
- Overcame objections using friendly, persuasive strategies.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
- Developed rapport with customers through attentive listening and personalized service recommendations.
- Asked relevant questions to assist customers with selecting needed or requested products and services.
- Reduced appointment cancellations by proactively confirming dates and times with clients.
- Participated actively in ongoing training programs provided by the dealership to continuously improve skills.
- Implemented new strategies for reaching out to potential leads, resulting in increased appointment bookings.
Internet Sales Consultant
Jay Wolfe Honda/ Jay Wolfe Automotive
08.2017 - 12.2017
- Managed customer leads, responded to all inquiries in a quick and timely manner
- Answered customer questions on product inventory, helped people find the best car for their needs, and explained the benefits of the vehicles
- Directed Internet traffic into the dealership, made appointments for interested customers, and continuously followed up throughout the buying process
- Understood the needs of a diverse client base and is able to adapt to each approach accordingly
- Worked to set and meet sales goals, helping the dealership to remain profitable.
Forklift Operator/ Office Assistant/ Forklift Tech
FedEx Freight
01.2015 - 09.2017
- Perform freight handling using appropriate motorized and manual equipment, including but not limited to: forklift, pallet jack and hand truck
- Verify documentation matches freight description (e.g
- Type, weight, hazardous materials), using current electronic or manual system
- Secure freight inside trailers using appropriate tools and supplies (e.g
- Pallets, straps, rope)
- Recoup/repair damaged freight when necessary
- Verify and complete required documentation and reports
- Assist customers with freight and freight documentation as needed
- Comply with all applicable laws/regulations, as well as company policies/procedures
- Perform other duties as required.
Education
Associates of Liberal Arts Degree in Marketing And Advertising -
Johnson County Community College
Overland Park, KS05.2016
Skills
- Opening and closing procedures
- CRM Software
- Business Development
- Salesforce
- Dealership Experience
- First Aid/CPR
- Negotiation
- Training & development
- In depth knowledge of Microsoft word, Microsoft excel, Microsoft power point
- Hiring and Training
- Performance Tracking and Evaluation
Accomplishments
- Supervised team of 4 staff members.
- Used Microsoft Excel to develop lead source tracking spreadsheets.
- Created a company-wide, comprehensive training program for BDC sales team members.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Customer Relations - Earned BDC Agent of the month for a year straight prior to my promotion.
Certification
Driver's License
Relocation
Dallas, TX, 2024
Platforms
- Salesforce
- CDK Global
Awards
- BDC agent of the month - September 2021
- BDC Agent of the month - October 2021
- BDC agent of the month - August 2021
- BDC Agent of the Month - December 2021
- BDC Agent of the month - January 2022
Timeline
BDC Representative/ Internet Director
Gary Crossley Ford
09.2019 - Current
INR Customer Service Rep
MdINR Lincare
05.2019 - 09.2019
BDC Agent/ Service Concierge/ Receptionist
Randy Curnow Buick GMC
12.2017 - 09.2018
Internet Sales Consultant
Jay Wolfe Honda/ Jay Wolfe Automotive
08.2017 - 12.2017
Forklift Operator/ Office Assistant/ Forklift Tech
FedEx Freight
01.2015 - 09.2017
Associates of Liberal Arts Degree in Marketing And Advertising -
Johnson County Community College
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