Asia McLean
Houston,TX
Summary
Welcoming worker and dedicated Human Resource student adept in Customer Service Cashiering- greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem-solving. Also have background in providing experience helping non-profit organization with daily tasks and needs. Friendly and helpful when assisting employees and visitors requesting services. Driven by cause to work diligently to accomplish measurable impact.
Overview
8
8
years of professional experience
Work History
Customer Service Cashier
Lowe's
04.2023 - Current
- Most Lowe's Protection Plans added to customer transactions for September 2023 for my store
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Used POS system to enter orders, process payments and issue receipts.
- Operated cash register to record transactions accurately and efficiently.
- Monitored self-checkout systems and provided assistance or intervention where required.
Intern
Habitat For Humanity
03.2022 - 12.2022
- Sorted and organized files, spreadsheets and reports.
- Analyzed problems, identified solutions, and made decisions.
- Interacted with supporters by phone, email or in-person to provide information.
- Completed research, compiled data, updated spreadsheets and produced timely reports.
- Restocked office supplies and retrieved files for staff.
- Answered incoming telephone calls, took down messages and provided information.
- Met with other volunteers and program leaders to discuss new service opportunities.
- Engaged in community outreach to aid program mission centered on community support and enrichment.
- Tracked volunteer hours in spreadsheets.
Cashier
Home Depot
12.2019 - 01.2021
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Performed cash, card and check transactions to complete customer purchases.
Cashier
P. Terry's
03.2016 - 03.2017
- Practiced proper safety and sanitation standards.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Managed opening and closing shift kitchen tasks.
- Trained and assisted new kitchen staff members.
- Worked in fast-paced environment with sense of urgency to serve guests quickly.
- Kept kitchen up to code for health and safety inspections.
- Packaged and labeled [Type] products and orders for to-go counter and drive-through window.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
Education
Bachelor of Arts - Human Resources Development
University of Houston
Houston, TX05.2025
Associate of Arts - Human Resources Development
Lone Star College System
Spring, TX12.2022
Skills
- Cash Register Operation
- POS Inventory System Operation
- Till Counting
- Customer Complaint Resolution
- Customer Service and Assistance
- Telephone Management
- Team Collaboration
- Volunteer Recruitment
President's List 2022
The Lone Star College-University Park President's List is comprised of students who have accumulated at least 12 credit hours and have a semester grade point average of 3.30 or above for 6 or more credit hours taken that semester.
Timeline
Customer Service Cashier
Lowe's
04.2023 - Current
Intern
Habitat For Humanity
03.2022 - 12.2022
Cashier
Home Depot
12.2019 - 01.2021
Cashier
P. Terry's
03.2016 - 03.2017
Bachelor of Arts - Human Resources Development
University of Houston
Associate of Arts - Human Resources Development
Lone Star College System