Summary
Overview
Work History
Education
Skills
Timeline
Generic

ASIA MCRAE

Rocky Mount

Summary

I am always down to expand my work experience in any way I can & be open to different opportunities to upgrade not only my abilities , but to expand myself to allow new knowledge to prepare me for bigger goals

Overview

3
3
years of professional experience

Work History

Scanner

Universal Leaf
09.2024 - 02.2025
  • Scheduled appointments in advance to ensure repeat business
  • Kept work areas, tools, and equipment clean and properly sanitized to reduce risk and cross-contamination
  • Suggested products to customers to meet their immediate needs or to address specific concerns
  • Had planned ahead
  • Provided extra services such as shampooing and head massage to encourage customer loyalty
  • Developed strong and lasting relationships with clients through consistent delivery of requested services and exceptional results
  • Did some research
  • Kept my work area clean and tidy to stay productive
  • Collaborated with clients of all types to raise their profile and status through effective styling
  • Set up a workstation and treatment room with the necessary products, equipment, and supplies for various services based on inventories and changing daily appointments
  • Cut and styled natural, synthetic, colored, or textured hair for over [Number] customers on a daily basis
  • Created new hair styling techniques to boost customer satisfaction and return business by [Number]%
  • Provided [Product or Service] by [Action] for beautiful results
  • Gathered, sorted and scanned documents to enter into computer system.
  • Ensured timely completion of scanning projects by prioritizing tasks and following strict deadlines.
  • Kept up-to-date with industry developments in scanning technology, recommending appropriate upgrades when necessary.
  • Completed fast loading and unloading of trucks carrying freight and materials.

Retention Agent

Focus
02.2024 - 04.2024
  • Managed high call volume while maintaining a professional demeanor, resulting in positive feedback from customers.
  • Maintained detailed records of interactions with clients for accurate reporting purposes.
  • Implemented upselling techniques based on client preferences, generating additional revenue opportunities without compromising satisfaction levels.
  • Improved communication within the team for better collaboration and problemsolving.
  • Built constructive customer relationships to improve loyalty and recommendations.

Assistant Manager

Rocky Mount Storage
12.2022 - 01.2024
  • Nurtured client relationships in order to gain new clients and increase revenue
  • Increased earnings by achieving sales goals, improving customer service, and sticking to team goals
  • Communication with customers
  • Am in charge of day-to-day operations and store employees, as well as customer relations, problem resolution, and other duties
  • Reviewed sales reports in order to identify and improve sales performance, as well as to support inventory management and [Action]
  • Attended monthly sales meetings and briefed employees on pertinent information
  • Interact with customers
  • Reviewed sales and merchandising reports in order to meet profit targets, cut back on inventory, and forecast sales
  • Am in charge of the team's maintenance revenue target and providing the best customer service
  • Kept work areas clean, organized, and safe to promote efficiency and team safety
  • Procedures for opening and closing the store
  • Client Interface: Collaborated with prospective clients to prepare efficient product marketing strategies and drive business development

Salesperson

HomeTrends
06.2022 - 11.2022
  • Improved my customer service and telecommunications skills to build long-term relationships
  • Worked to strengthen customer relationships and increase the likelihood of additional sales
  • Listened to clients and devised solutions to meet their professional and personal requirements
  • Elicited information from customers by asking open-ended questions and assisting them in selecting appropriate merchandise

Education

High school or equivalent -

Rocky Mount High School
Rocky Mount, NC
01.2021

Skills

  • Merchandising expertise
  • Customer service
  • Oral and written communication
  • Relationship building
  • Sales analysis
  • Business Strategy
  • Knowledgeable in [Technology]
  • Cash register operation
  • Prioritizing workflows
  • Goals and performance
  • Product and service sales
  • Self-motivated

Timeline

Scanner

Universal Leaf
09.2024 - 02.2025

Retention Agent

Focus
02.2024 - 04.2024

Assistant Manager

Rocky Mount Storage
12.2022 - 01.2024

Salesperson

HomeTrends
06.2022 - 11.2022

High school or equivalent -

Rocky Mount High School

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ASIA MCRAE