Asia Meyon Smith
Summary
Healthcare operations and regulatory compliance professional with 5+ years of progressive experience leading critical incident investigations, quality improvement initiatives, behavioral health operations, and Medicaid HCBS compliance. Proven ability to collaborate with executive leadership, analyze complex regulatory issues, mitigate organizational risk, and implement process improvements that improve patient safety and operational performance.
Overview
6
6
years of professional experience
Work History
Critical Incident Specialist
Pennsylvania Health and Wellness
Philadelphia
12.2025 - Current
- Lead cross-functional collaboration with healthcare providers, executive leadership, multidisciplinary teams, and state agencies to resolve complex incidents.
- Conduct comprehensive investigations involving abuse, neglect, exploitation, serious injuries, and medication errors while ensuring compliance with Pennsylvania HCBS regulations and organizational reporting requirements.
- Evaluated documentation, conducted interviews, analyzed evidence, and prepared comprehensive investigative reports for leadership and regulatory agencies, facilitating informed decision-making.
- Identified systemic risks and recommended corrective actions, enhancing provider compliance and safeguarding client welfare.
- Analyzed incident trends and contributed recommendations to support organizational quality improvement initiatives, driving better outcomes for stakeholders.
Senior Service Coordinator
Pennsylvania Health Management
Philadelphia
12.2022 - 05.2025
- Coordinated interdisciplinary healthcare services for individuals with complex medical, behavioral health, and social service needs, enhancing patient access to necessary resources.
- Conducted comprehensive assessments and developed person-centered service plans, fostering improved continuity of care and positive healthcare outcomes.
- Collaborated with hospitals, providers, community organizations, families, and state partners to streamline coordination of high-quality healthcare services.
- Ensured compliance with Medicaid regulations, contractual requirements, and organizational documentation standards.
Treatment Technician-Behavioral Health Services
Liberate Rehabilitation Center
Bensalem
07.2020 - 11.2022
- Facilitated daily clinical operations for individuals with behavioral health and substance use disorders, ensuring continuity of care.
- Monitored patient well-being and documented behavioral observations, effectively communicating significant clinical changes to the treatment team to enhance patient outcomes.
- Assisted with crisis intervention and de-escalation using trauma-informed approaches.
- Ensured compliance with organizational policies, licensing standards, and confidentiality requirements, maintaining accurate documentation protocols.
Education
Bachelor of Science - Interdisciplinary Health Services
Saint Joseph’s University
Philadelphia, PA05-2021
Skills
- Critical Incident Management
- Regulatory Compliance
- Medicaid HCBS
- Risk management
- Healthcare Operations Leadership
- Project & Program Coordination
- Cross-Functional Leadership
- Data Analysis
- Electronic Health Records (EHR)
- Reporting Platforms
- Microsoft Teams
- SharePoint
Timeline
Critical Incident Specialist
Pennsylvania Health and Wellness
12.2025 - Current
Senior Service Coordinator
Pennsylvania Health Management
12.2022 - 05.2025
Treatment Technician-Behavioral Health Services
Liberate Rehabilitation Center
07.2020 - 11.2022
Bachelor of Science - Interdisciplinary Health Services
Saint Joseph’s University