Asia Morris
Staten Island,NY
Summary
To secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills and highly motivated in being a team player.
Overview
18
18
years of professional experience
Work History
Dsp
Heart Share Human Services
11.2020 - 12.2023
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high values by resolving problems with knowledgeable and friendly care.
- Determined to finish any instructions giving to me in a timely manner.
Hairstylist
hair bundles
04.2016 - 03.2019
- Greeted customers, answered phones and booked appointments.
- Provided consultations to clients about their desired hairstyle and hair care needs.
- Shampooed, conditioned, cut, colored and styled hair according to client's instructions.
- Performed chemical treatments such as perms and relaxers.
- installed wigs and extensions to the clients needs.
Telemarketing Sales Representative
NIP Group
01.2016 - 03.2017
- Conducted outbound calls to potential customers in order to generate sales leads.
- Built relationships with clients through effective communication and customer service.
- Followed up on inquiries from potential customers in a timely manner.
- Provided product information, pricing details and special offers to interested customers.
- Suggested additional products or services that would benefit the customer.
- Collaborated with team members to develop strategies for increasing sales performance.
Youth Counselor
Church Recreational Program
06.2014 - 08.2018
- Monitored youth behavior and offered guidance and support for positive change.
- Supervised youth in engaging environment to promote security and safety for all ages.
- Assisted youth in developing problem-solving and communication skills to support stress management.
- Coached youth in conflict resolution skills, reducing incidents of anger and aggression and improving peer relationships.
- Documented detailed notes efficiently, about daily activities and improvements through out the day.
- Provided crisis intervention and emotional support to youth.
- Encouraged children to talk issues out with each other and without anger, to try to eased heightened tense situations.
Personal Care Assistant
Private Client
06.2014 - 10.2017
- Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
- Provided companionship to women and children that are disabled clients in their homes.
- Performed housekeeping duties including laundry, vacuuming, dusting, mopping floors and changing bed linens.
- Accompanied clients to medical appointments and provided transportation services when necessary.
- Prepared meals according to dietary requirements and assisted in feeding when needed.
Customer Service Representative
Ez pass Ny
05.2014 - 08.2015
- Answered customer inquiries and provided accurate information regarding the customer accounts.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
Customer Service Representative/Cashier Team Lead
Pathmark
09.2010 - 02.2013
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with any product and or service questions?
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Basket Team Manager
Monroe College of New Rochelle
- Developed and implemented team-building strategies to promote collaboration to become successful team working together.
- Monitored team performance, tracked progress towards goals, identified areas of improvement and provided feedback to the coach.
- working with each team member individually to strengthen each player to maintain their goal for success.
Front End Supervisor
new roc city arcade center
10.2005 - 04.2008
- Trained new employees in customer service techniques and store policies.
- Monitored cash register transactions to ensure accuracy and compliance with company policies.
- Resolved customer complaints in a professional manner.
- Conducted regular performance evaluations of front end personnel.
- Ensured adequate staff during busy hours.
Education
High School Diploma -
Port Richmond H.S
Staten Island, NY06.2004
Associate Degree - Criminal Justice
Monroe College New Rochelle
09-2008
Skills
- Computer Skills
- Customer Service
- Team building
- Time Management
- Calm Under Pressure
- Friendly, Positive Attitude
- Conflict Resolution
Timeline
Dsp
Heart Share Human Services
11.2020 - 12.2023
Hairstylist
hair bundles
04.2016 - 03.2019
Telemarketing Sales Representative
NIP Group
01.2016 - 03.2017
Youth Counselor
Church Recreational Program
06.2014 - 08.2018
Personal Care Assistant
Private Client
06.2014 - 10.2017
Customer Service Representative
Ez pass Ny
05.2014 - 08.2015
Customer Service Representative/Cashier Team Lead
Pathmark
09.2010 - 02.2013
Front End Supervisor
new roc city arcade center
10.2005 - 04.2008
Basket Team Manager
Monroe College of New Rochelle
High School Diploma -
Port Richmond H.S
Associate Degree - Criminal Justice
Monroe College New Rochelle
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