Asia Murray
Columbia,SC
Summary
Highly adaptable professional adept at navigating through change and finding solutions to customer concerns with humility. Strong background and approach all job responsibilities with passion and dedication. Personable and deadline-driven Customer Service Representative who thrives in fast-paced environments and excels as a team player, bringing a positive and cooperative attitude to every interaction. Strong work ethic and unwavering drive consistently deliver efficient and accurate results.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Retail Service Specialist
US Navy
05.2024 - 01.2025
- Attended to customer complaints and processed product return or replacement requests.
- Unloaded delivery trucks and safely transported goods from stockroom to assigned floor.
- Streamlined inventory management for improved product availability and reduced waste.
- Kept customer spaces clean, neat and organized for maximum appeal.
- Assisted customers in making informed purchase choices and selecting products.
Yeoman Assistant
US Navy
04.2023 - 01.2025
- Handled incoming phone calls and answered questions from callers.
- Established and maintained standard office procedures to achieve demanding targets.
- Reduced errors in data entry tasks through diligent attention to detail and thorough verification procedures.
- Supported administrators by efficiently managing daily scheduling, appointment setting, and calendar organization.
- Typed, formatted and edited professional correspondence.
- Maintained confidentiality of sensitive information with strict adherence to company policies and procedures regarding data protection.
- Performed regular audits of office supplies inventory, proactively addressing potential shortages or inefficiencies in stock management.
- Drafted professional correspondence on behalf of senior staff members, adhering closely to established style guidelines and formatting standards.
- Assisted in the preparation of detailed reports for senior management, ensuring accuracy and timeliness of information.
- Collaborated with human resources teams on employee record-keeping efforts, helping maintain accurate documentation of personnel files throughout their employment lifecycle.
- Served as a reliable resource for colleagues seeking assistance with administrative tasks or office equipment troubleshooting needs.
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Boosted team morale and productivity by organizing team-building activities and maintaining open-door policy for feedback and concerns.
- Collaborated with cross-functional teams to complete projects efficiently, fostering a positive work environment.
- Enhanced office efficiency by streamlining administrative processes and implementing time-saving tools.
- Organized and maintained filing systems, improving document accessibility and reducing retrieval time.
- Drafted correspondence on behalf of executives, demonstrating professionalism and attention to detail in written communications.
- Assisted with onboarding new employees by creating orientation materials and providing training sessions.
- Supported the recruitment process by screening resumes and scheduling interviews, contributing to the hiring of top talent.
Deck Seaman
US Navy
05.2022 - 02.2023
- Demonstrated flexibility when assigned additional or unexpected responsibilities during shifts at sea or in port.
- Increased efficiency in cargo operations by assisting with loading, unloading, and securing materials.
- Contributed to overall ship security by conducting routine patrols around the deck and reporting any suspicious activities or potential threats.
- Enhanced deck safety by conducting regular maintenance checks and repairs on equipment.
- Participated in training sessions to continually expand skill set and remain current on industry best practices for seamen professionals.
- Advanced personal growth within the maritime industry by seeking opportunities for professional development both onboard the vessel and externally through certifications or coursework.
- Reduced accidents on deck by maintaining awareness of surroundings while performing tasks such as painting, chipping rust, or cleaning surfaces.
- Developed strong knowledge of maritime regulations and adhered to them consistently for optimal safety and compliance onboard the vessel.
- Contributed to successful navigation by supporting officers in plotting courses and monitoring vessel positions.
- Performed lookout duties diligently during watches to ensure the safety of the vessel and crew by detecting hazards or obstacles in the ship's path.
- Supported firefighting efforts on board by regularly inspecting and maintaining fire safety equipment, including extinguishers, hoses, and hydrants.
- Supported smooth docking processes by handling lines, fenders, and anchors effectively during port arrivals and departures.
- Assisted with lifeboat operations during drills or emergencies, ensuring proper preparation for safe evacuation if necessary.
- Assisted with emergency drills and procedures, enhancing overall preparedness for potential incidents at sea.
- Improved communication within the team by providing clear instructions and listening carefully to feedback from other crew members.
- Safeguarded vessel''s integrity through diligent inspections of hulls, decks, superstructures, and related equipment for damage or wear.
- Ensured timely completion of tasks by coordinating with fellow deckhands during various shipboard duties.
- Navigated ship under direction of captain and studied actionable insights to avoid collision.
- Inspected lifesaving and visual-signaling equipment for defects.
- Stood watch while underway to facilitate communications and maintain onboard safety and security.
- Performed deck maintenance and upkeep and reported abnormalities.
Front Desk Associate
Bowlero Corp
11.2020 - 10.2021
- Processed guest check-ins and check-outs efficiently.
- Ensured efficient lane assignment for visitors.
- Coordinated guest inquiries and streamlined check-in processes.
Forklift Operator/Material Handler
QVC Distribution Center
11.2020 - 05.2021
- Operated forklift during multi-item selection process.
- Executed precise distribution for each order's items.
Server
Stars & Strikes
03.2020 - 10.2020
- Welcomed and provided exceptional service to guests.
- Consistently provided superior service driving satisfactory experiences.
- Managed daily operations in a high-volume restaurant environment.
- Collaborated with team members to optimize workflow and enhance guest satisfaction.
- Handled payments quickly while maintaining accuracy.
Online Fulfillment
Lowes Home Improvement Stores
03.2020 - 09.2020
- Optimized workflow efficiency, prioritizing tasks based on deadlines and urgency levels.
- Assisted in updating website content for enhanced user experience and accurate product representation.
- Improved customer satisfaction by efficiently processing and fulfilling online orders.
- Enhanced order accuracy by diligently reviewing and validating customer information.
- Collaborated with team members to achieve fulfillment goals and maintain high levels of productivity.
- Fulfilled online orders efficiently.
Front Desk Receptionist
Sweet Temptations Bakery
01.2018 - 03.2020
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Ensured compliance with food safety regulations by maintaining a clean and organized workspace at all times.
- Assisted in inventory management by accurately tracking stock levels and promptly replenishing supplies as needed.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Recommended new bakery items to customers based on taste preferences, building rapport and boosting sales.
- Developed strong relationships with regular customers, fostering loyalty and repeat business for the bakery department.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Collected payments accurately with cash, debit and credit card, using Point of Sale system to process transactions.
- Handled cash register transactions efficiently, ensuring accurate sales records and timely customer service.
Host/Server/Front Desk/Winner Circle
Dave & Buster's
12.2016 - 01.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Education
Major in Business, Minor in Pre Law
General Studies
05.2015
- Extracurricular Activities: [Activity]
Skills
- Sales
- Customer Service
- Hospitality
- Cashier
- Host
- Waitress
- Hostess
- Restaurant Server
- Microsoft office
- Retail
- Team Building
- Retail sales
- Training
- Inventory
- CSR
- Call Center
- Customer Care
- Microsoft Word
- Invoicing
- Communication skills
- Computer Skills
- Data Entry
- Order Picking
- Forklift
- Pallet Jack
- Order Picker
- Excellent written and oral communication
- Good communication skills
- Reliability and punctuality
- Empathy and patience
- Goal-oriented mindset
- Adaptive learning
Certification
- CPR/First Aid, 05/01/15, 05/31/18
- Forklift Certification
Additional Information
Member of Krimson Kourts Inc as known as KKI sisterhood sorority that focus on service, support, sisterhood & family.
Assessments
- Store Associate / Cashier - Expert, 07/01/19, Measures a candidate's ability to receive and store merchandise or product. Full results: Expert
- Cognitive Ability - Expert, 11/01/19, Combining pieces of information to form general rules or conclusions. Full results: Expert
Personal Information
- Authorized To Work: US
- Title: Dedicated Worker
Timeline
Retail Service Specialist - US Navy
05.2024 - 01.2025
Yeoman Assistant - US Navy
04.2023 - 01.2025
Deck Seaman - US Navy
05.2022 - 02.2023
Front Desk Associate - Bowlero Corp
11.2020 - 10.2021
Forklift Operator/Material Handler - QVC Distribution Center
11.2020 - 05.2021
Server - Stars & Strikes
03.2020 - 10.2020
Online Fulfillment - Lowes Home Improvement Stores
03.2020 - 09.2020
Front Desk Receptionist - Sweet Temptations Bakery
01.2018 - 03.2020
Host/Server/Front Desk/Winner Circle - Dave & Buster's
12.2016 - 01.2018
Allen University - , Major in Business, Minor in Pre Law
Westside High School - , General Studies