Asia Palmer
Dallas,TX
Summary
Efficient professional in insurance claims and policy processing, known for high productivity and the ability to complete tasks with precision. Specialized in analyzing claim details, navigating policy databases, and managing customer communications. Excel in problem-solving, adaptability, and teamwork, leveraging these soft skills to navigate complex situations and achieve positive outcomes.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Claims Associate
STT Security
Dallas , TX
02.2023 - Current
- Analyze and evaluate insurance claims to ensure compliance with company policies, state regulations, and contractual obligations
- Communicate policy information and claim decisions clearly to insureds, claimants, and attorneys to ensure transparency and trust
- Identify and escalate potential fraudulent activity by analyzing patterns and anomalies in claims data
- Utilize internal systems to track claims progress, ensuring compliance with deadlines and reporting requirements
Administrative Assistant
AKAP TAX
Pittburg , TX
01.2021 - 02.2023
- Organized and maintained confidential documentation, ensuring compliance with state policies and security regulations
- Ensured timely filing and management of records, maintaining accuracy for audits and regulatory reviews
- Acted as a point of contact between teams, facilitating communication to resolve process inefficiencies and compliance conerns
- Collaborated with clients to resolve discrepancies and respond to inquiries, reducing the risk of audits or penalties.
Intern
Ebony Turner
Dallas , TX
03.2021 - 08.2021
- Conducted in-depth legal research to ensure compliance with state and federal laws.
- Reviewed and analyzed case files, evidence, and legal precedents to assess strengths, weaknesses and associated risks.
- Assisted in preparing material for trials and hearings, ensuring compliance with evidentiary rules and court regulations.
Education
Bachelor of Arts - Criminal Justice
The University of Texas At Arlington
Arlington, TX12-2020
Associate of Science - General Studies
Northeast Texas Community College
Mount Pleasant, TX05-2019
Master of Science - Cybersecurity Law And Policy
Texas A&M University
College Station, TXSkills
- Legal research
- Research proficiency
- Compliance protocols
- Documentation skills
- Teamwork
- Multitasking
- Microsoft Office
Certification
- Certified Notary
References
References available upon request.
Timeline
Claims Associate
STT Security
02.2023 - Current
Intern
Ebony Turner
03.2021 - 08.2021
Administrative Assistant
AKAP TAX
01.2021 - 02.2023
Bachelor of Arts - Criminal Justice
The University of Texas At Arlington
Associate of Science - General Studies
Northeast Texas Community College
Master of Science - Cybersecurity Law And Policy
Texas A&M University
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