Asia Payton
Cherry Hill,NJ
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
7
7
years of professional experience
Work History
Patient Access
Jefferson Health
09.2023 - Current
- Processes check in and/or check out, point of service activities and/or scheduling of patient appointments via EPIC.
- Greets and interacts with patients/visitors in a professional manner, on phone or in person.
- Adheres to HIPAA privacy and security requirements. Ensures compliance with all applicable federal, state, and local regulatory standards.
- Serves as a resource to other Patient Services Associates by mentoring, training and assisting in the direction of daily operations. Acts as internal and external point of contact.
- Demonstrates a professional demeanor with patients, families, coworkers and leadership by consistently fostering a positive attitude in the department
- Provides constructive communication to service delivery areas, as needed. Escalating issues to Patient Access Leadership timely.
- Passionate about learning and committed to continual improvement.
Seamless Access (Temporary Position)
Insight Global
04.2023 - 09.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Pharmacy Technician/Patient Service Representative
Nextron Infusion Services
04.2020 - 01.2023
- Managed medication inventory using automated dispensing systems to ensure availability and accuracy.
- Assisted pharmacists in verifying prescriptions for accuracy, enhancing overall patient safety.
- Provided training and mentorship to junior technicians, fostering a culture of continuous learning.
- Streamlined medication preparation processes, reducing turnaround times for patient care delivery.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
Account Manager
Cawley and Bergmann
01.2019 - 03.2020
- Managed collection accounts, ensuring timely follow-ups and updates to maintain accuracy.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Counseled debtors on payment options and arranged installment agreements.
- Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
Education
High School Diploma -
Saint Anthony High School
Jersey City, NJ05-2015
Skills
- Friendly, positive attitude
Timeline
Patient Access
Jefferson Health
09.2023 - Current
Seamless Access (Temporary Position)
Insight Global
04.2023 - 09.2023
Pharmacy Technician/Patient Service Representative
Nextron Infusion Services
04.2020 - 01.2023
Account Manager
Cawley and Bergmann
01.2019 - 03.2020
High School Diploma -
Saint Anthony High School