Asia Philpot-Wilson
Hamilton,OH
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. A committed student eager to leverage exceptional communication and interpersonal skills in a professional setting. Possesses experience in data entry and money handling. Capable of quickly memorizing product details and fostering strong customer relationships.
Overview
5
5
years of professional experience
Work History
Food Service Worker
Culver's Restaurant
Hamilton, OH
08.2024 - 10.2024
- Assisted with inventory management and restocking supplies as needed.
- Utilized point-of-sale systems for taking orders from customers.
- Maintained accurate records of sales transactions for end-of-day reports.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Prepared beverages such as coffee, tea, soda.
- Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Gathered ingredients and cleaned and cut food items to prep recipes.
- Maintained safe food handling practices to prevent germ spread.
- Delivered food orders promptly and accurately to guests tables.
- Operated cash register to process cash, check, and credit card transactions.
Customer Service Representative
Burlington Coat Factory Warehouse
Hamilton, OH
04.2024 - 08.2024
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Led on- and off-site customer support teams across multiple time zones.
- Developed positive relationships with customers through friendly interactions.
- Maintained a high level of professionalism when dealing with difficult customers.
- Identified opportunities for upselling additional products or services based on customer needs.
- Resolved customer complaints promptly and efficiently.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Cashier
Shake Shack
Liberty, OH
11.2023 - 01.2024
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Resolved customer complaints professionally in accordance with company policy.
- Answered phone calls to assist customers with questions and orders.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Greeted customers and answered any questions they had about the store's products and services.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Used suggestive selling techniques to promote add-on sales.
- Processed customer payments quickly and returned exact change and receipts.
- Performed other duties as assigned by management.
Cashier
Dairy Queen Grill & Chill
Liberty, Ohio
10.2022 - 04.2023
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Answered phone calls to assist customers with questions and orders.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Answered customer questions and provided store information.
- Used suggestive selling techniques to promote add-on sales.
Customer Service Representative
Kroger
West Chester, OH
04.2022 - 06.2022
- Developed positive relationships with customers through friendly interactions.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided accurate information about products and services to customers.
- Identified opportunities for upselling additional products or services based on customer needs.
- Resolved customer complaints promptly and efficiently.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Inventory Control Lead
Fiftyone3 LLC
Cincinnati, OH
11.2019 - 12.2020
- Consistently met company and department objectives within budget and time constraints.
- Participated in physical inventory counts to keep information accurate and current.
- Identified and resolved inventory problems, including damaged or lost items.
- Resolved customer complaints regarding order accuracy or shipment delays in a timely manner.
- Examined invoices and shipping manifests for conformity to tariff and customs regulations.
- Coordinated receipt of incoming materials and verified accuracy of items received.
Education
High School Diploma -
Fairfield High School
Fairfield, OH05-2025
Skills
- Work station sanitation
- Order review
- Work station setup
- Safe food handling
- Interpersonal relationship building
- Reliability and punctuality
- Inventory control
- Positive attitude and energy
- Verbal and written communication
- Cleaning and sanitation
- Customer service
- Basic math
- Inventory management
- Working with diverse people
- Strong communication skills
- Order taking accuracy
Timeline
Food Service Worker
Culver's Restaurant
08.2024 - 10.2024
Customer Service Representative
Burlington Coat Factory Warehouse
04.2024 - 08.2024
Cashier
Shake Shack
11.2023 - 01.2024
Cashier
Dairy Queen Grill & Chill
10.2022 - 04.2023
Customer Service Representative
Kroger
04.2022 - 06.2022
Inventory Control Lead
Fiftyone3 LLC
11.2019 - 12.2020
High School Diploma -
Fairfield High School