Asia Ponce-Burks
Buffalo,NY
Summary
My goal is to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills. I am an organized, dependable, efficient worker who is eager to learn with aptitude.
Overview
3
3
years of professional experience
Work History
Crew Member
Trader Joe's
10.2023 - Current
- Daily collaboration with team members with unloading trucks, scanning pallets, organizing the aisles, stocking shelves, and cleaning the store.
- Improved customer satisfaction by providing friendly and efficient service at the cash register while simultaneously scanning and bagging items and processing various forms of payment.
- Providing excellent customer service by greeting customers and meeting quality expectations.
- Became familiar with products to answer questions and make suggestions.
Medical Assistant
Main Gastroenterology
06.2022 - 06.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies in the exam rooms.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained medical records to store in patients' files through the use of HealtheNet and HealtheLink.
- Greeted patients and verified patients' personal information and health insurance using Medent.
- Gave patients pre and post op instructions.
Customer Service Representative
Target
09.2021 - 06.2022
- Responded to customer calls and answered concerns and questions promptly.
- Assisted customers in navigating the company website and app for placing online orders.
- Handled customer orders quick drop off selections with with pick-up and drive-up.
- Participated in scanning product and stocking shelves in any department of the store.
- Aided at the cashier register when needed in high volume times; would scan, bag, and help with applying coupons and answer any inquiries about the products.
Medical Receptionist
Western New York Urology Associates
05.2021 - 09.2021
- Managed patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Coordinated with team members to keep the lobby, break room, and doctors' rooms clean.
- Assisted in scanning and faxing documents.
Education
High School Diploma -
Cobb Horizon High School
Atlanta, GA08.2018
Skills
- Customer Service
- Teamwork and Collaboration
- Verbal and written communication
- Problem-Solving
- Telephone Etiquette
Timeline
Crew Member
Trader Joe's
10.2023 - Current
Medical Assistant
Main Gastroenterology
06.2022 - 06.2023
Customer Service Representative
Target
09.2021 - 06.2022
Medical Receptionist
Western New York Urology Associates
05.2021 - 09.2021
High School Diploma -
Cobb Horizon High School