Asia Porter
Hampton,VA
Summary
Trustworthy and dedicated Retail Associate with 2+ years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs.
Overview
2
2
years of professional experience
Work History
Baker
Crumbl Cookies
07.2022 - 07.2023
- Produced consistently high-quality baked goods for customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Complied with health and safety codes to protect staff and customers.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Packaged and labeled baked goods with accurate descriptions and ingredients.
- Managed customer service operations, including taking orders and resolving complaints.
- Frosted and iced cakes, cupcakes, cookies, doughnuts.
- Trained and supervised new employees on bakery operations and procedures.
- Created appealing displays to showcase products in bakery.
- Resolved customer concerns with positive approach and constructive strategies.
- Operated cash registers and processed payments accurately.
- Cleaned and maintained kitchen equipment and oven.
- Followed food safety standards when handling ingredients.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Operated ovens and bakery equipment to prepare products according to recipes.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
- Packaged finished products for sale.
- Prepared dough for variety of cookies.
- Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients.
- Processed customer orders and payment transactions.
- Prepared frostings and other toppings for cookies.
Cashier
Ross Dress For Less
05.2022 - 08.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Tallied cash drawer at beginning and end of each work shift.
- Performed cash, card and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
Online Grocery Associate
Walmart
11.2021 - 04.2022
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Helped customers locate products and checked store system for merchandise at other sites.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
Education
Diploma -
Hampton High School
Hampton, VA06.2023
Skills
- Regulatory Compliance
- Troubleshooting
- Time Management Skills
- Cash Counting Machine Operations
- Order Taking
- Online Orders Preparation
- Retail Merchandising
- Verbal and Written Communication
- Restocking
- Refund Handling
- Cleaning and Sanitizing
- Active Listening
- Reading Comprehension
- Currency Counting
- Customer Service Excellence
- Service-Orientation
- Complex Problem-Solving
- Speaking
Timeline
Baker
Crumbl Cookies
07.2022 - 07.2023
Cashier
Ross Dress For Less
05.2022 - 08.2022
Online Grocery Associate
Walmart
11.2021 - 04.2022
Diploma -
Hampton High School