Asia Powell
Monrovia,CA
Summary
Seeking a challenging position that will allow me to utilize my skills and experience to make a significant contribution to your organization. I am a highly motivated and results-oriented individual with a passion for excellence. I am confident that I have the skills and experience that you are looking for.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
Extended Stay America
11.2022 - Current
- Welcome each new arrival pleasantly and confirmed reservations and identification.
- Collect room deposits, fees, and payments.
- Confirm relevant guest information and payment methods to prevent fraud.
- Answer questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Develop and maintained positive relationships with guests for satisfaction.
- Keep accounts in balance and run daily reports to verify totals.
- Manage and maintain a high-volume reservations database with accuracy and efficiency.
- Handle all aspects of financial accounting and billing with accuracy and efficiency.
Virtual Personal Assistant
Powell Family Childcare
08.2019 - Current
- Oversee personal and professional calendars and coordinate appointments for future events.
- Maintain appropriate filing of personal and professional documentation.
- Provide general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Respond to emails and other correspondence to facilitate communication and enhance business processes.
- Maintain expense reports
Assistant Manager
Stichic Clothing Boutique
05.2022 - 11.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Created employee schedules to align coverage with forecasted demands.
- Managed all aspects of payroll processing, including data entry, verification, and distribution.
- A results-oriented sales professional with a proven track record to work independently and as part of a team, consistently surpassing daily sales targets of $1,000.
- Aesthetically crafted product displays.
- Created and curated engaging social media content that resonated with target audiences.
Server/Food Runner
Chili's
08.2015 - 05.2022
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Nurture and develop team members' talents, empowering them to take on new challenges and reach their full potential.
Education
Citrus College
Glendora, CASkills
- File Management
- Customer Service
- Spreadsheet Tracking
- Clerical Support
- Cash Handling
- Inventory Control
- Supply Management
- Multi-Line Telephone Systems
- Scheduling Appointments
- Staff Management
- Expense Reporting
- Hospitality Best Practices
- Sensitive Information Handling
- Scheduling
- Time Management
- Departmental Support
- Administrative Support
- Front Office Management
- Telephone Etiquette
- Social Media Management
- Proficient in: Microsoft Word, Excel, & Google Suite
Timeline
Front Desk Receptionist
Extended Stay America
11.2022 - Current
Assistant Manager
Stichic Clothing Boutique
05.2022 - 11.2022
Virtual Personal Assistant
Powell Family Childcare
08.2019 - Current
Server/Food Runner
Chili's
08.2015 - 05.2022
Citrus College