Asia Pryor
Houston,TX
Summary
Motivated customer service professional offering 9 years of experience to organizations in the customer service fields. Committed to adding value to any organization in need of great communication skills, organization and multitasking abilities.Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building.
Overview
12
12
years of professional experience
Work History
Client Relations Specialist
Mike Calvert Toyota
Houston, TX
06.2023 - Current
- Managed incoming inquiries from customers via phone, email and other communication channels.
- Created, maintained and updated databases of client's records.
- Maintained positive relationships with clients by providing prompt responses to their queries.
- Developed and implemented client relations strategies to ensure customer satisfaction.
- Generated reports on customer feedback, sales trends and other relevant data for management review.
- Coordinated with various departments within the organization to ensure smooth operations.
- Answered inbound calls, chats and emails to facilitate appointment setting, scheduling discrepancies and follow up calls.
Medical Receptionist
Ideal clinic
Houston, TX
01.2021 - 01.2022
- Assisted with patients and insurance providers.
- Provided information, verbally and in writing to patients for full clarification of providers
- Identifies system problems that cause patient/customer dissatisfaction and complaints.
- Assisted with patients with patient portal registration and navigation.
- Schedules patient’s visits, physician appointments, diagnostic test, procedures and treatments.
Assistant Store Manager
Michael Kors
Houston, TX
08.2017 - 03.2021
- Giving our shoppers opulent service to better their shopping experience and create sales
- Maintaining a positive attitude at all times with our shoppers, my peers, and supervisors
- Specialized sales training
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Reviewed inventory and sales records to prepare reports for management and budget departments.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Coached and developed store associates through formal and informal interactions.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Administrative Assistant/Receptionist
AR Construction
Anahuac, TX
12.2015 - 12.2017
- Provided secretarial and office management support while building cooperative working relationships.
- Managed incoming and outgoing mail, filing and meeting coordination. Oversaw office inventory and timely reordering of supplies.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Pulled and organized requested documentation.
- Signed for packages, recorded deliveries and distributed to personnel.
- Managed office duties and basic administrative tasks, organized and cleaned work space, ordered materials and answered phone calls.
- Scheduled and coordinated meetings, appointments and travel arrangements for managers or supervisors.
Assistant Manager Retail
A'GACI
Houston, TX
03.2012 - 10.2016
- Assisted in continuous development of effective store associates to achieve desired sales and results
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism
- Coached and developed store associates through formal and informal interactions
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
Education
Some College (No Degree) - Phlebotomy
Smithwood Medical Institute
06.2021
High School Diploma -
Elsik High School
06.2014
Skills
- Active Listening
- Organizational Skills
- Good Work Ethic
- Customer Service
- Administrative Support
- Microsoft Office Suite
- Visitor and Customer Relations
- Verbal and Written Communication
- CRM proficiency
- Customer Relationship Management
Timeline
Client Relations Specialist
Mike Calvert Toyota
06.2023 - Current
Medical Receptionist
Ideal clinic
01.2021 - 01.2022
Assistant Store Manager
Michael Kors
08.2017 - 03.2021
Administrative Assistant/Receptionist
AR Construction
12.2015 - 12.2017
Assistant Manager Retail
A'GACI
03.2012 - 10.2016
Some College (No Degree) - Phlebotomy
Smithwood Medical Institute
High School Diploma -
Elsik High School
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