Asia Ray
Concord,NC
Summary
A dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships and bringing top-notch skills in oral/written communication, active listening and analytical problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.Efficient and precise with commitment to finishing jobs quickly and accurately. Proven to work closely with coworkers for effective data management.
Overview
4
4
years of professional experience
Work History
Sales Associate
Vineyard Vines
07.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Engaged in friendly conversation with customer to better uncover individual needs.
Sales Associate
Michael Kors Outlet
05.2021 - 05.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Sales Associate
Old Navy
10.2020 - 08.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged in friendly conversation with customer to better uncover individual needs.
Server
Studio Movie Grill
12.2019 - 03.2020
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Restocked supplies during downtime to continue meeting customer demand for products and services.
- Practiced good time management to deliver customers' prepared orders quickly and accurately.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Documented orders accurately to track sales and properly bill guests.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Learned and followed local alcohol laws to keep restaurants compliant with laws and regulations.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Education
High School Diploma -
Central Cabarrus High School
Concord, NC05.2017
Skills
- Customer Service
- Customer Retention
- Light Housekeeping
- Teamwork and Collaboration
- Merchandising
- Multitasking Strengths
- Stocking and Replenishing
- Cash Register Operation
- Strong Interpersonal Communication
- Critical Thinking
- Listening Skills
- Customer Order Fulfillment
- Documentation and Recordkeeping
Timeline
Sales Associate
Vineyard Vines
07.2023 - Current
Sales Associate
Michael Kors Outlet
05.2021 - 05.2023
Sales Associate
Old Navy
10.2020 - 08.2021
Server
Studio Movie Grill
12.2019 - 03.2020
High School Diploma -
Central Cabarrus High School