Asia Revely
Wylie,TX
Summary
Dependable and organized candidate successful at managing multiple priorities with a positive attitude. Willingness to take on any added-on responsibilities to meet team goals. To maintain a full-time position that offers professional challenges utilizing problem-solving, time management, and interpersonal skills.
Overview
10
10
years of professional experience
Work History
Student Data Specialist
Dartmouth Elementary
Richardson, Texas
08.2023 - Current
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-ins.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Helped maintain office security by monitoring visitor access and issuing badges as needed.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
CSR/ASSISTANT MANAGER
DOMINOS PIZZA
Wylie, TX
12.2013 - Current
- Took orders over phone/in person
- Opened/Closed store
- Assigned tasks to team members
- Lead others to work together to conquer rush
- Closed customer care cases quickly
- Inventory
- Maintained labor according to guidelines
- Collaborated with team members to ensure sales goals every week
- Trained new employees on proper protocols and customer service standards
- Assisted in recruiting, hiring, and training of team members
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
- Managed purchasing, sales, marketing and customer account operations efficiently
- Monitored daily cash discrepancies, inventory shrinkage and drive-off
- Directed product flow and informed management of delays and challenges, as well as suggested resolutions
- Managed over 40 calls daily
Retention 2 Specialist
State Farm
Richardson, TX
09.2022 - 01.2023
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained up-to-date knowledge of product and service changes.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Analyzed customer behavior and data to identify trends and develop customer retention strategies.
- Managed over 30 calls daily
BILLING SPECIALIST
REMEDY RCM
Colleyville, TX
01.2020 - 10.2021
- Pulled medical records/EOB’s
- Printed and mailed claims
- Called insurance carriers for claims status
- Correspondence
- Recovered non-paid claims
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments
- Executed billing tasks and recorded information in company databases
- Used data entry skills accurately document and input statements
- Received and sorted mail, prepared packages for delivery and scanned documents
- Pulled records for at least 100 claims daily
Education
High School Diploma -
WYLIE EAST HIGH SCHOOL
Wylie, TX05.2015
Skills
- Customer Retention
- Retention Strategies
- Active Listening
- Team Development
- Time Management
- Training and Development
- Hiring and Training
- Product and Service Knowledge
- Customer Service and Satisfaction
- Customer Experience
- HIPAA Compliance
- Medical Billing
- Medical Billing Technology
- CMS-1500 Billing Forms
- Verbal and Written Communication
- Mail Sorting and Correspondence
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
All progress takes place outside the comfort zone.
Michael John Bobak
Timeline
Student Data Specialist
Dartmouth Elementary
08.2023 - Current
Retention 2 Specialist
State Farm
09.2022 - 01.2023
BILLING SPECIALIST
REMEDY RCM
01.2020 - 10.2021
CSR/ASSISTANT MANAGER
DOMINOS PIZZA
12.2013 - Current
High School Diploma -
WYLIE EAST HIGH SCHOOL
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