Asia Roberts
Humble,TX.
Summary
Highly motivated team player with passion for helping others. Possesses excellent organizational and communication skills and provides individualized assistance and support. Experienced in delivering guidance and education on various topics such as academics, behavior management and technology.
Overview
9
9
years of professional experience
Work History
Paraprofessional/ Teacher Assistant
Keeble Primary Aldine I.S.D
01.2023 - Current
- Provide instructional assistance to students under the direct supervision of a certified teacher
- Assist in preparing, conducting, and managing classroom activities
- Help supervise students throughout the school day, inside and outside the classroom
- This includes lunchroom, bus, and arrival/dismissal duty.
Long-Term Guest Teacher
Humble I.S.D, Humble Middle School
11.2018 - 10.2022
- Arrive on time for each assignment
- Deliver instructions for the students in the classes assigned according to the plans provided by the teacher
- Become familiar with all emergency drills, protection procedures, evacuation routes, bell signals and expectations for student behavior
- Perform all of the duties of the regular classroom teacher which includes providing instruction to the class assigned, covering other teachers’ classes, assisting in the supervision of students, performing clerical tasks and all other duties as requested by the Administration
- While interacting with students, behave professionally at all times.
- Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
Customer Service Representative
Alorica , Humble Texas
08.2017 - 03.2018
- Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns
- Maintains and updates customer information as necessary
- Calmly attempts to resolve and de-escalate any issues
- Escalates calls to supervisor when necessary and appropriate
- Responds to requests for assistance and/or possible processing of credit card authorizations
- Tracks call-related information for auditing and reporting purposes
- Provides feedback reports on call issues related to downtime and/or training issues
- Upsells to customers as necessary
Assistant Manager, Associate/Cashier
Family Dollar
10.2015 - 08.2017
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Managed staffing levels to provide optimal support for cash register operations.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Apparel Associate
Academy Sports And Outdoors
06.2015 - 08.2015
- Kept neat and organized apparel section by folding clothing on proper shelves and hanging up clothing on proper racks.
- Greeted and interacted with over customers to assist in selecting and locating merchandise.
- Pressed and folded items upon arrival in store to increase visual appeal.
- Cleaned, closed, and secured store at end of shift.
Crew Member/cashier
Little Caesars Pizza
05.2014 - 01.2015
- Responsible for preparing and serving food, operating kitchen equipment, and cleaning work stations
- Receive and disburse money in establishments other than financial institutions
- Usually involves use of electronic scanners, cash registers, or related equipment, involves in processing credit or debit card transactions and validating checks
- Answer customers' questions, and provide information on procedures or policies.
Education
Bachelor's Degree - General Studies, Health Studies, General Studies Liberal Arts
Texas Southern University
with diploma - undefined
Summer Creek High School
Skills
- Teacher Support and Collaboration
- Instructional Exhibits and Displays
- Strong Work Ethic and Dependable
- Classroom Management
- Proven ability to operate cash register and manage drawer
- Skilled in Word, Excel and Access
- Stellar customer service skills – and an overwhelming desire to make lives better, one interaction at a time
- Excellent oral and written communication skills
- Strong listening/comprehension skills
- Ability to stay composed and objective
- Conversational, patient and confident, with a positive attitude
Timeline
Paraprofessional/ Teacher Assistant
Keeble Primary Aldine I.S.D
01.2023 - Current
Long-Term Guest Teacher
Humble I.S.D, Humble Middle School
11.2018 - 10.2022
Customer Service Representative
Alorica , Humble Texas
08.2017 - 03.2018
Assistant Manager, Associate/Cashier
Family Dollar
10.2015 - 08.2017
Apparel Associate
Academy Sports And Outdoors
06.2015 - 08.2015
Crew Member/cashier
Little Caesars Pizza
05.2014 - 01.2015
Bachelor's Degree - General Studies, Health Studies, General Studies Liberal Arts
Texas Southern University
with diploma - undefined
Summer Creek High School
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