Asia Robertson

• Managed a high volume of inbound and outbound calls, achieving daily targets for contacts and commitments to pay.
• Managed a high volume of outbound calls daily, maintaining a professional demeanor throughout each interaction.
• Sourced and pre-qualified leads and identified new business opportunities by dialing Number daily outbound calls to build partnerships and achieve sales quota.
• Utilized sales scripts and advanced closing skills to handle pre-screened inbound and outbound calls with potential customers.

Filing authorizations

Changing quantities

Handling calls for cup cases

• Schedule appointments, conferences, and attorney depositions via telephone
• Verify information on established patients, verify insurance and update patient information in practice management software
• Facilitate scheduling of patients by coordinating with medical assistants, front desk and/or physicians
• Assist with referrals, organizing documents
• Complete duties and assist with other personnel as directed by supervisor

• Schedules patient medical appointments and diagnostic procedures
• Operates and utilizes the client scheduling system
• Provides patients with necessary information related to scheduled appointment
• Locate near by clinic or facilities, also for certain primary care physician for referred patients
• Update patient accounts in multiple client systems
• Provides other scheduling functions as needed
• Communicates with patients and physician staff
• Verify patient demographics and insurance
• Transcribes physician orders for scheduling

• Answer inbound calls from customers who have questions
• Assist with website or application related issues
• Answer questions regarding products or services the customer may have
• Promote sales
• Make customers knowledgeable on why they should purchase the product
• Research information in the data system for customers
• Transferring data from documents into the client's system
• Outbound calls to collect customer information missing from applications as needed

• Reports safety hazards and/or violations
• Accepts and provides direct, and honest feedback between team members
• Explains insurance benefits and patient liabilities
• Supports scheduling activities by conducting pre-service activities (Such as insurance verification/submission)
• Gathers information about customer complaints in a courteous and professional manner
• Troubleshoots individual admission issues in collaboration with other staff
• Identifies and communicates payroll authorization and referral requirements
• Input information into system data base

• Greeting customers with a smile
• Taking accurate food orders
• Promote menu deals to customers
• Restaurant cleanliness
• Ensuring items are well stocked
• Communicate effectively with team members and supervisors