Asia Rowe
Atlanta,GA
Summary
Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Dispatch/Customer Service Representative
Coyote Logistics LLC
Atlanta, GA
05.2021 - Current
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Assigned drivers to appropriate routes based on customer needs.
- Resolved customer complaints related to service issues or delays.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
- Ensured compliance with safety regulations and company policies.
- Tracked changes in computer system to keep records current and accurate.
- Participated in team meetings discussing changes in procedures or processes.
- Investigated and resolved customer and vendor issues to retain business.
- Performed data entry tasks to keep records up-to-date and accurately entered into the system.
- Initiated contact with customers via telephone or email when necessary.
Customer Service Representative
Bobby Dodd Institute
Atlanta, GA
10.2017 - 10.2021
- Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Updated databases with new and modified customer data.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Obtained scanned records and uploaded into company databases.
- Organized and filed data in appropriate locations for easy access to essential information.
- Identified data entry errors and corrected mistakes to achieve near-perfect accuracy in data sets.
- Updated patient files in accordance with company policy and procedure guidelines.
- Collected payments from patients and entered them into the billing system accurately.
- Verified patient demographic information in order to ensure accuracy of data entry.
- Processed paperwork related to medical claims processing including authorizations, referrals, pre-certifications.
- Responded promptly to emails, voicemails, and faxes from customers seeking assistance or advice.
Customer Service Representative
Comcast
Atlanta, GA
10.2013 - 10.2017
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Maintained database by entering new and updated customer and account information.
- Maintained confidentiality of sensitive information entered into the system.
- Assisted customers with installation of new hardware and software applications.
- Documented all activities related to technical support including processes, updates, changes made.
- Provided accurate information about products, prices and services.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Processed transactions using a point-of-sale system.
Education
High School Diploma -
Dr. Henry A. Wise Jr. High School
Upper Marlboro, MD05-2013
Skills
- Call Management
- Scheduling
- Product Knowledge
- Complaint Resolution
- Data Entry
- Account Updating
- Inbound and Outbound Calling
- Information Security
- Paperwork Processing
- Order Processing
- Customer Service
- Microsoft PowerPoint
- Credit Card Payment Processing
- Clerical Support
- Retail Sales Customer Service
- Microsoft Outlook
- Customer Relations
- Complaint Handling
- Product Promotion
- Technical Support
- Payment Processing
- Documentation
Timeline
Dispatch/Customer Service Representative
Coyote Logistics LLC
05.2021 - Current
Customer Service Representative
Bobby Dodd Institute
10.2017 - 10.2021
Customer Service Representative
Comcast
10.2013 - 10.2017
High School Diploma -
Dr. Henry A. Wise Jr. High School