Asia Salazar

• Oversee commercial and high revenue accounts
• IDR | Smart Connect Meter Changes within SAP
• Followed all company policies and procedures to deliver quality work.
• Improved customer satisfaction rates through proactive problem-solving and efficient Billing and Invoicing
• Collaborated with cross-functional teams to achieve project goals. Meter Operations, Account Managers, and Field Service Representatives in the field to verify meter, meter ready, and probe meters
• Implemented new training
• Detailed & accurate recordkeeping utilizing MS Office Suite, collaborating with Project, Planning, and Account Managers and in coordination with Meter Engineering to conceptualize, develop and communicate strategic innovative solutions to address these complex billing issues
• Enhanced customer satisfaction with timely and accurate Billing and Invoicing
• Identify inefficiencies, and make informed decisions, streamline processes
• Meter Order Processing, Crossed Meters, Meter Data Management, Net Energy Metering and Community Choice Aggregation

• Scan and analyze all CARE department documents into Paperstream Capture program

• Configure Paperstream Capture program per each date change per HU/DMS/ CARE Enrollment/Recertification/Traditional Verification

• Research customer service account information for proper barcode entry

• Verify all sensitive customer information has been properly blacked out

• Review and input over 1,000-2,000 documents per day

• Redacting high usage and traditional documents via Sharepoint • Customer Service Systems (CSS) database/look up service account information

• Maintain a safety conscious work environment by following Edison safety protocols and all safe work practices

• Demonstrate a high level of proficiency in PC applications such as Microsoft Word, Outlook, Power Point, and Microsoft 360

• Analyze customer documents and notate CSS program with acceptance of documents

• Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel function
• Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency
• Reconciled end-of-day reports to determine accurate billing and payment processing.
• Manage over fifty distribution accounts, field customer service calls, answer all website inquiries, order inquiries, and technical questions
• Maintain monthly supply budget, and process all rep group