Asia Seeney
Darby,PA
Summary
Customer service and operations professional experienced in managing high volume client interactions, resolving complex service issues, and maintaining accurate CRM documentation. Skilled in customer communication, case management, and identifying patterns in service requests to support operational improvements. Seeking a remote work from home customer support or operations role.
Overview
8
8
years of professional experience
Work History
Senior Insurance Operations Specialist
Independence Blue Cross
11.2022 - 08.2025
- - Managed high volume inbound customer interactions regarding insurance coverage, billing questions, and account concerns.
- - Documented detailed customer cases in Salesforce CRM ensuring accurate records and case tracking.
- - Investigated account discrepancies and collaborated with internal teams to resolve service issues.
- - Explained benefits, coverage options, and claims processes clearly to customers.
- Processed high-volume payment transactions with accuracy and efficiency.
- Managed high-volume payment processing tasks, consistently meeting deadlines without compromising accuracy or quality.
- Analyzed billing data to identify trends and recommend process improvements for accuracy enhancement.
Senior Customer Service Representative
Tenant Reports
10.2021 - 10.2022
- - Responded to high volume inbound calls and digital customer inquiries.
- - Resolved billing issues, complaints, and account concerns through research and coordination.
- - Maintained accurate service documentation for reporting and case management.
- Oversaw resolution of complex customer inquiries, enhancing satisfaction and loyalty.
- Streamlined payroll processing by implementing efficient data entry and verification procedures.
- Ensured accuracy in recordkeeping through meticulous data entry and verification procedures.
Customer Service Representative
Pilot Freight Services
Glen Mills, PA
03.2017 - 10.2021
- Resolved customer inquiries through effective communication and problem-solving skills.
- Coordinated shipments with carriers to ensure timely delivery and compliance with regulations.
- Managed documentation for shipping operations, ensuring accuracy and completeness of records.
- Utilized CRM tools effectively for efficient tracking and reporting of customer interactions and outcomes.
- Established strong rapport with customers, fostering long-term relationships and repeat business.
Education
Associate of Science -
Manor College
01-2024
Skills
- Customer Support
- Client Communication
- CRM Case Management
- Problem Resolution
- Service Reporting
- Salesforce CRM
- Microsoft Excel
- Microsoft Word
- Outlook
- Communication
- Time Management
- Attention to Detail
- Remote Collaboration
- Advanced data analysis
Accomplishments
- - Managed and resolved 100+ customer interactions daily while maintaining professionalism and accurate documentation.
- - Maintained detailed Salesforce CRM case records to improve service tracking and follow up.
Timeline
Senior Insurance Operations Specialist
Independence Blue Cross
11.2022 - 08.2025
Senior Customer Service Representative
Tenant Reports
10.2021 - 10.2022
Customer Service Representative
Pilot Freight Services
03.2017 - 10.2021
Associate of Science -
Manor College