Asia Sher Zai
Gresham,OR
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
15
15
years of professional experience
Work History
Screener
Olive Group
Kabul, Afghanistan
04.2017 - 06.2019
- I was in charge of screening baggage
- Protected customers' baggage from loss, theft and damage by handling each properly during screening process.
- Worked collaboratively with other departments within the organization to ensure smooth operations of the recruitment process.
- Upheld strong customer service standards while completing screenings.
- Verified photo IDs and tickets to allow guests passage.
- Coordinated and maintained smooth passenger traffic flow through airport security checkpoints.
- Searched individuals and baggage for weapons and other prohibited items.
- Used x-ray scanners to check luggage and carry-on items for unauthorized materials.
- Monitored and conducted passenger screening.
- Reviewed IDs and other paperwork to verify personal information and to check for fraudulent documents.
- Communicated and coordinated responses to suspicious activities.
Lady Guard
Armor Group at US Embassy
Kabul, Afghanistan
06.2007 - 01.2011
- I was in charge of checking ladies at the US Embassy
- Enforced all laws, rules, regulations, and procedures pertaining to the protection of persons and property.
- Provided friendly and professional assistance to employees, visitors and customers.
- Monitored security cameras to identify and respond to suspicious activity.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Searched bags manually to identify prohibited items and contraband.
Lady Guard
Global
Kabul, Afghanistan
01.2007 - 06.2007
- In charge of checking ladies at Global
- Interacted with customers in a professional manner while providing assistance as needed.
- Provided friendly and professional assistance to employees, visitors and customers.
- Monitored security cameras to identify and respond to suspicious activity.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Searched bags manually to identify prohibited items and contraband.
- Operated x-ray and body scanning equipment to prevent prohibited items from being carried onto premises.
Swipe Card Operator
Supreme Global Service Solutions
Kabul, Afghanistan
04.2006 - 11.2006
- I was in charge of swiping cards
- Communicated regularly with internal teams regarding changes or updates to the card payment system.
- Resolved customer inquiries related to their card payment accounts in a timely manner.
- Tested and troubleshot card payment systems to ensure functionality.
Laundry Supervisor
Universal Sodexho
Kabul, Afghanistan
03.2004 - 03.2006
- I was in charge of making sure everyone is doing their job
- Resolved conflicts between team members in an efficient manner while maintaining positive working relationships.
- Ordered supplies as needed in order to keep the facility running smoothly.
- Created reports detailing production levels, customer satisfaction ratings, and turnover rates for upper management review.
- Ensured that all customers received their orders on time by managing workflow effectively.
- Provided on-the-job training for new employees in order to ensure they had the skills necessary to perform their duties successfully.
- Communicated with maintenance team on damages to repair.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
Some College (No Degree) - Nursing
Sayed Jamaludeen
06-2015
High School Diploma -
Zarghona High School
Kabul, Afghanistan06-2010
Skills
- Friendly
- Hard working
- Organized
- Good with working with team members
- Critical thinking
- Problem solving
- Communication skills
- Teamwork
- Strong work values
- Leadership skills
- Management skills
- Customer Rapport Building
- Interviewing Techniques
- Security Station Background
- Hazardous Items Understanding
- Passport Checks
- Customer Relations Skills
- Team Development
- Customer Service and Assistance
- Integrity and Honesty
Languages
- Fluent in Frasi
- Urdu
- English
Timeline
Screener
Olive Group
04.2017 - 06.2019
Lady Guard
Armor Group at US Embassy
06.2007 - 01.2011
Lady Guard
Global
01.2007 - 06.2007
Swipe Card Operator
Supreme Global Service Solutions
04.2006 - 11.2006
Laundry Supervisor
Universal Sodexho
03.2004 - 03.2006
Some College (No Degree) - Nursing
Sayed Jamaludeen
High School Diploma -
Zarghona High School
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