Asia Smallwood
Tucson,AZ
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Overview
4
4
years of professional experience
Work History
Shift Manager
Panera Bread
01.2024 - 04.2024
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Beauty Advisor
Ulta Beauty Inc.
09.2023 - 01.2024
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
Shift Supervisor
Starbucks
09.2020 - 09.2023
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Completed store opening and closing procedures and balanced tills.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
Education
Sabino High School
Tucson, AZ05.2018
Skills
- Cash Handling
- Decision-Making
- Customer service focus
- Interpersonal Skills
- Staff Supervision
- Employee Training
- Energetic and Enthusiastic
Timeline
Shift Manager
Panera Bread
01.2024 - 04.2024
Beauty Advisor
Ulta Beauty Inc.
09.2023 - 01.2024
Shift Supervisor
Starbucks
09.2020 - 09.2023
Sabino High School