Asia Smith
Clarkesville,GA
Summary
A friendly, hardworking and highly organized employee with extensive experience in cashiering, customer service, sales, merchandising, and team leadership roles within busy retail environments. Proven skills in payment processing, client engagement, promoting efficient operations, training junior staff, and implementing effective sales and marketing strategies. Dedicated team player with strengths in punctuality, proactivity, maximizing performance, and delivering an excellent customer experience.
Overview
3
3
years of professional experience
Work History
Cashier
Zaxby’s
Clarkesville, GA
08.2022 - Current
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Resolved customer complaints professionally in accordance with company policy.
- Ensured compliance with all safety regulations within the store environment.
- Performed other duties as assigned by management.
- Followed company security procedures for handling large sums of money.
- Stocked shelves with merchandise when needed.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Conducted price checks for special orders or discounts as requested by customers.
- Answered customer inquiries regarding store policies and procedures.
- Greeted customers and answered any questions they had about the store's products and services.
- Issued receipts, refunds, credits or change due to customers.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Helped customers find specific products, answered questions, and offered product advice.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Processed sales transactions to prevent long customer wait times.
- Learned roles of other departments to provide coverage and keep store operational.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Helped with purchases and signed customers up for rewards program.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Discounted purchases by scanning and redeeming coupons.
- Used suggestive selling techniques to promote add-on sales.
- Greeted customers promptly and responded to questions.
- Maintained work area and kept cash drawer organized.
- Counted and balanced cashier drawers.
- Welcomed customers, offering assistance to help find store items.
Student Mentor
Boys and Girls Club of Lanier
Gainesville, GA
07.2021 - 05.2022
- Engaged with students outside of class by organizing extracurricular activities like sports teams or clubs.
- Developed lesson plans that were tailored towards helping students understand difficult concepts.
- Monitored student progress and provided guidance on how to improve study habits.
- Delivered presentations about topics such as goal setting, time management, stress reduction.
- Assisted in the development of individual learning plans for each student based on their needs and goals.
- Utilized technology tools such as online platforms or software programs when teaching lessons.
- Promoted a safe learning environment by addressing any conflicts between students in a respectful manner.
- Cultivated relationships with community partners who could provide resources for the program's participants.
- Conducted one-on-one meetings with students to discuss challenges they are facing in school or life.
- Provided support services such as tutoring sessions for struggling learners or those who need extra help.
- Adhered to all policies and procedures related to student safety and security as outlined by the organization.
- Provided mentorship and advice to students regarding academic, social, and personal issues.
- Facilitated group discussions with students about their experiences in the program.
- Maintained accurate records of student interactions and reported any concerns or incidents to appropriate staff members.
- Assessed student performance through periodic evaluations such as quizzes, tests, assignments.
- Participated in professional development opportunities related to mentoring best practices.
- Encouraged students to reach their full potential by providing positive reinforcement and constructive feedback.
- Created an inclusive atmosphere where different backgrounds were celebrated and respected.
- Organized activities for students to build relationships, promote team building, and foster collaboration.
- Identified student difficulties to develop support plans with guidance of support staff.
- Collaborated with student mentoring program to devise new methods to generate interest and participation.
- Participated in events to encourage student attendance and disseminated key program information to residents.
- Collaborated with peer mentoring program members to devise new methods to generate interest and participation.
- Created programs to promote independent functioning, embracing individuality.
- Engaged in opportunities and events to greet students upon arrival for welcome week.
- Implemented opportunities for joint collaborative projects to generate interest among peers.
- Presented individual college experiences to new students and families during orientation programs to promote engagement in campus initiatives.
Education
High School Diploma -
Habersham Central High School
Mount Airy, GA05-2024
Skills
- ID Verification
- Drawer balancing
- Cash Handling
- Customer Service
- Customer Assistance
- Regulatory Compliance
- Order Verification
- Time management skills
- Order Packaging
- Staff Training
- Loyalty Program Promotion
- Retail Merchandising
- Order Taking
- Credit and cash transactions
- Customer Relations
- Inventory Control
- Staff Mentoring
- Customer service excellence
- Cleaning and sanitizing
- Cash Register Operation
Languages
English
Professional
Timeline
Cashier
Zaxby’s
08.2022 - Current
Student Mentor
Boys and Girls Club of Lanier
07.2021 - 05.2022
High School Diploma -
Habersham Central High School