Asia Smith
8136 Creeping Willow lane Sacramento Ca 95828,CA
Summary
Professional with over 9 years of experience in customer service and administration. Expertise in schedule management, record maintenance, and effective communication with diverse clientele. Proven leadership skills with a focus on delivering exceptional service. Seeking remote or hybrid opportunities in workers' compensation to leverage my customer service and administrative skills.
Overview
10
10
years of professional experience
Work History
Professional Dog Groomer | Team Lead
Folsom Dog Resort & Training Center
Folsom, CA
08.2021 - Current
- Coordinated appointment schedules for multiple departments to enhance operational efficiency.
- Managed calendar systems to optimize meeting times and resource allocation.
- Communicated with clients to confirm appointments and address scheduling conflicts.
- Maintained accurate records of appointments and client interactions for reference.
- Collaborated with team members to ensure seamless appointment management processes.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Business Owner
Stratus Building Solutions Of Northern California
Sacramento, CA
12.2020 - 09.2025
- Managed day-to-day operations of a commercial cleaning franchise.
- Oversaw scheduling and dispatching of cleaning teams to client sites.
- Kept records for production, inventory, income, and expenses.
- Oversaw daily operations of the business and provided guidance when needed.
- Monitored cash flow to ensure proper budgeting of resources.
- Ensured compliance with all local laws and regulations related to the business operations.
Training Supervisor
VCA The Pet Inn
Sacramento, CA
08.2015 - 12.2018
- Developed training programs for new employees in compliance with company standards.
- Coordinated training schedules to ensure timely completion of employee onboarding.
- Collaborated with management to identify skill gaps and training needs within teams.
- Resolved customer complaints through effective communication and problem-solving.
- Developed strong customer relationships to encourage repeat business.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Education
High School Diploma -
Inderkum High School
Sacramento, CA05-2015
Skills
- Customer service
- Team collaboration
- Time management
- Problem solving
- Effective communication
- Appointment scheduling
- Relationship building
- Scheduling management
- Microsoft office
- Verbal and written communication
- Excellent communication
Timeline
Professional Dog Groomer | Team Lead
Folsom Dog Resort & Training Center
08.2021 - Current
Business Owner
Stratus Building Solutions Of Northern California
12.2020 - 09.2025
Training Supervisor
VCA The Pet Inn
08.2015 - 12.2018
High School Diploma -
Inderkum High School
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