Asia Smith
Sacramento,CA
Summary
Dynamic administrative professional with over 9 years of experience in customer service, recordkeeping, and data management within fast-paced environments. Expertise in handling confidential information, navigating electronic health records (EHRs), and maintaining accurate medical and administrative documentation. Proficient in Google Workspace and Microsoft Office Suite, with strong organizational skills and a proven ability to manage high volumes of work efficiently. Committed to delivering exceptional customer service with empathy and professionalism while fostering effective collaboration with colleagues and patients. Driven by a passion for supporting mission-driven healthcare organizations and a dedication to continuous learning and growth.
Overview
10
10
years of professional experience
3
3
Certification
Work History
Professional Dog Groomer | Team Lead
Folsom Dog Resort & Training Center
08.2021 - Current
- - Coordinated appointment schedules and maintained accurate client service records.
- - Handled confidential information with discretion and accuracy.
- - Communicated clearly via phone, email, and in person to resolve concerns.
- - Delivered excellent customer service, building trust and repeat business.
- - Collaborated in a team environment to ensure seamless service delivery.
Business Owner
Stratus Building Solutions of Northern California
12.2020 - 09.2021
- - Managed day-to-day operations, including client accounts, service records, and compliance.
- - Processed billing, maintained accurate documentation, and ensured quality control.
- - Oversaw scheduling, dispatching, and recordkeeping for client services.
- - Ensured confidentiality and compliance with regulations.
- - Provided excellent customer service, earning high client satisfaction.
Training Supervisor
VCA The Pet Inn
08.2015 - 12.2018
- - Developed and maintained training records, ensuring compliance with company standards.
- - Performed administrative tasks including filing, updating databases, and report generation.
- - Resolved customer issues through effective communication and empathy.
- - Built strong client relationships to encourage ongoing service use.
- - Modeled professionalism and teamwork in a collaborative environment.
Education
High School Diploma -
Inderkum High School
Sacramento, CA05.2015
Skills
- Medical Records & Documentation Management
- Electronic Health Records (EHR) & Database Navigation
- Google Workspace & Microsoft Office Suite (Word, Excel, Outlook)
- Confidential Information Handling (HIPAA Compliance)
- Patient & Client Communication
- Record Accuracy & Quality Assurance
- Scheduling & Time Management
- Problem-Solving & Critical Thinking
- Customer Service Excellence
- Team Collaboration & Professionalism
Certification
CPR & First Aid Certification
AKC (American Kennel Club) Certified
Certified Groomer
Timeline
Professional Dog Groomer | Team Lead
Folsom Dog Resort & Training Center
08.2021 - Current
Business Owner
Stratus Building Solutions of Northern California
12.2020 - 09.2021
Training Supervisor
VCA The Pet Inn
08.2015 - 12.2018
High School Diploma -
Inderkum High School
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