ASIA SMITH
Elmwood Park,NJ
Summary
Healthcare professional adept at delivering compassionate patient care and administrative support. Proven ability to enhance patient experiences through effective communication and community outreach. Known for reliability and teamwork in fast-paced environments, contributing to operational efficiency and patient satisfaction.
Overview
12
12
years of professional experience
Work History
PATIENT CARE TECHNICIAN FLOAT POOL
Valley Hospital
Paramus, NJ
01.2024 - 07.2026
- Engaged with patients to establish rapport, enhancing comfort and ensuring a positive care experience.
- Interacted with patients to assess individual needs and preferences, tailoring care approaches accordingly.
- Assisted patients with daily activities, fostering comfort and encouraging independence throughout recovery.
- Prepared patients for surgeries and treatments by washing, shaving, and draping specific body areas.
- Utilized personal protective equipment (PPE) in healthcare settings to minimize risk of infection.
- Documented patient care services accurately in patient records to support continuity of care and healthcare standards.
- Collected specimens such as blood, urine, and stool for laboratory testing.
ADMINISTRATIVE ASSISTANT
Valley Hospital
Ridgewood, NJ
11.2021 - 01.2024
- Provided administrative support to cardiac telemetry managers, including meeting scheduling and calendar management.
- Organized and maintained physical and electronic filing systems for accurate and confidential record-keeping.
- Managed inventory of office supplies, ensuring availability of essential materials for daily operations.
- Handled confidential documents according to established protocols. according to established protocols.
- Coordinated preparation of materials for meetings, presentations, and training sessions to enhance organizational effectiveness.
- Facilitated processing of correspondence and documents to streamline support for clerical staff.
EMERGENCY REGISTRAR
Valley Hospital
Ridgewood, NJ
03.2020 - 10.2021
- Coordinated admissions, discharges, transfers, and facility paperwork to optimize patient flow.
- Communicated with patients compassionately while maintaining privacy of medical information.
- Managed incoming calls, directing them to appropriate medical or administrative staff to enhance communication.
- Compiled and coded patient data in computer system, ensuring accuracy of medical records.
DIAGNOSTIC IMAGING REGISTRAR
Valley Hospital
Ridgewood, NJ
05.2019 - 03.2020
- Registered patients for diagnostic appointments using the Meditech electronic health record system, ensuring accurate patient information and appointment details.
- Pre-registered patients for upcoming appointments, ensuring all registration requirements were met.
- Scheduled and confirmed patient appointments to enhance patient flow and reduce wait times.
- Addressed inquiries and concerns from patients and families, delivering exceptional customer service.
- Processed patient medical record requests in compliance with HIPAA guidelines.
- Clarified missing ICD codes on prescriptions by contacting provider offices to ensure accurate billing.
FRONT DESK RECEPTIONIST (MARKETING & OUTREACH)
Innovative Foot & Ankle
Little Ferry, NJ
09.2017 - 04.2019
- Welcomed patients warmly and maintained an organized reception area.
- Scheduled appointments, answered phones, and completed insurance verifications.
- Supported marketing initiatives through patient communication campaigns, follow-ups, and promotional outreach.
- Promoted new services, seasonal specials, and patient education materials to increase patient engagement.
- Coordinated community events to promote clinic services and enhance brand visibility.
- Educated senior center residents on podiatry services to attract new patients.
- Encouraged patient feedback and supported reputation-management efforts.
- Processed patient co-payments and supported smooth financial transactions.
- Managed inventory and ordered medical, lab, and office supplies to ensure operational efficiency.
FRONT DESK / CUSTOMER SERVICE REPRESENTATIVE
PRN Patient Care Financial Services
Clifton, NJ
06.2014 - 09.2017
- Provided compassionate customer service by addressing billing and appointment concerns.
- Scheduled patient appointments, coordinated notifications, and handled rescheduling effectively.
- Delivered comprehensive company information to patients on services and support options, enhancing their understanding of available resources.
- Managed call routing for patients, directing inquiries to appropriate departments and staff.
- Contacted patients with outstanding medical bills to clarify charity care eligibility and assistance programs, facilitating access to financial support.
- Assisted patients in initiating Charity care applications by reviewing documents and guiding initial steps.
- Educated uninsured patients on charity care payment plans and state-funded coverage options, empowering them to make informed financial decisions.
- Collaborated with billing staff to identify eligible patients for financial assistance and ensured timely follow-up.
Education
Associate of Science - Health Sciences
Rockland Community College
Suffern, NY12-2026
High School Diploma -
Passaic High School
Passaic, NJ06-2010
Skills
- CPR Certification
- HIPAA Compliance
- Insurance Verification
- Customer Service
- Bilingual English/Spanish
- Marketing & Community Outreach
Timeline
PATIENT CARE TECHNICIAN FLOAT POOL
Valley Hospital
01.2024 - 07.2026
ADMINISTRATIVE ASSISTANT
Valley Hospital
11.2021 - 01.2024
EMERGENCY REGISTRAR
Valley Hospital
03.2020 - 10.2021
DIAGNOSTIC IMAGING REGISTRAR
Valley Hospital
05.2019 - 03.2020
FRONT DESK RECEPTIONIST (MARKETING & OUTREACH)
Innovative Foot & Ankle
09.2017 - 04.2019
FRONT DESK / CUSTOMER SERVICE REPRESENTATIVE
PRN Patient Care Financial Services
06.2014 - 09.2017
Associate of Science - Health Sciences
Rockland Community College
High School Diploma -
Passaic High School