Asia Snavely
Bonney Lake
Summary
At WinCo Foods, I spearheaded team performance enhancements and fostered interdepartmental communication, exemplifying organizational leadership and adeptness in records analysis. My proactive approach in training and customer service significantly boosted efficiency and satisfaction, showcasing my ability to blend hard skills like document preparation with soft skills such as effective communication and adaptability.
Professional clerk with proven ability to streamline processes and enhance operational efficiency. Strong focus on team collaboration, ensuring smooth workflow and adaptability to changing demands. Skilled in document management, data entry, and customer service, combined with proactive approach to problem-solving and achieving results. Reliable and flexible, consistently meeting high standards in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Lead Clerk
WinCo Foods
03.2016 - Current
- Mentored junior clerks, providing guidance on best practices and improving overall team performance.
- Enhanced communication between departments through the establishment of clearly-defined channels.
- Provided administrative support to executive staff members when needed, demonstrating adaptability and resourcefulness in high-pressure situations.
- Delivered exceptional customer service experiences by promptly addressing concerns and providing knowledgeable assistance.
- Assisted with onboarding of new employees.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Supported a safe shopping environment by promptly addressing spills or hazards and reporting potential safety concerns to management.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
- Contributed to loss prevention efforts by adhering to cash handling policies and procedures.
- Assisted with store inventory management, ensuring timely replenishment of stock on the sales floor.
- Trained new employees on company policies, register operations, and effective communication techniques with customers.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Managed returns and exchanges efficiently, minimizing negative impacts on overall sales totals.
- Provided excellent service through active listening skills, addressing customers'' needs effectively .
- Assisted customers by answering questions and fulfilling requests.
- Resolved customer complaints promptly and professionally, fostering a positive reputation for the store.
- Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
- Displayed adaptability when faced with unexpected challenges, working closely with colleagues to maintain smooth operations during busy shifts .
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Demonstrated adaptability by working various roles as needed including cashiering, stocking shelves, or assisting in the fitting room area.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Directed delivery trucks to shipping doors or designated areas and helped unload and load goods.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Stocked designated items on shelves, end caps and displays.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Interacted with guests in friendly and knowledgeable way.
- Stocked shelves to match planogram images and instructions.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Reduced loading times for outbound shipments by efficiently organizing freight in staging areas.
- Answered customer questions and provided detailed product information.
- Followed orders precisely for correct items, sizes and quantities.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
Education
High School Diploma -
Sumner High School
Sumner, WA06-2017
Skills
- Organizational leadership
- Records analysis
- Document preparation
- Paperwork processing
Timeline
Lead Clerk
WinCo Foods
03.2016 - Current
High School Diploma -
Sumner High School