Asia Spears
Jacksonville,FL
Summary
Dedicated and compassionate healthcare professional with 14+ years of experience in both clinical and administrative settings. Expertise includes patient care, medical office operations, insurance verification, and healthcare administration. Certified Nursing Assistant (CNA) and Medical Assistant with extensive experience in patient access, billing, and EMR systems. Recent graduate with a Bachelor’s degree in Healthcare Administration from Southern New Hampshire University (2025), committed to improving patient experiences and supporting efficient healthcare delivery.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Customer Service / Self-Pay Specialist 1
Baptist Health South Florida
09.2023 - 02.2025
- Assisted patients over the phone with billing, insurance verification, and inquiries.
- Supported leadership on operational projects to improve workflow efficiency.
- Collected and analyzed patient feedback to enhance satisfaction.
- Developed and delivered staff training to maintain high service standards.
Patient Financial Services Representative
Aston Carter
03.2023 - 09.2023
- Assisted patients in understanding medical bills and insurance coverage.
- Maintained accurate patient financial records and processed payments.
- Submitted insurance claims and managed follow-ups on denials or rejections.
COVID-19 Tester / Medical Assistant
Angel Kids Pediatrics
01.2022 - 07.2022
- Conducted COVID-19 and diagnostic testing, administered vaccines.
- Documented patient charts and vitals in EMR systems.
- Assisted providers during examinations to ensure smooth clinical workflow.
Patient Access Representative 1
Our Lady of the Lourdes Regional Center
10.2016 - 02.2021
- Registered patients in the Emergency Department using Epic EMR.
- Collected and verified patient data, including insurance and identification.
- Assisted patients in accessing appropriate medical services.
- Ensured completion of HIPAA documentation and maintained patient confidentiality.
Clinical Associate
Lady of Bayou Retirement Home
01.2008 - 10.2016
- Assisted residents with daily living activities, hygiene, and mobility.
- Monitored and recorded vital signs, intake/output, and capillary blood glucose (CBG).
- Delivered meals and maintained a safe, supportive environment for residents.
Education
Bachelor’s - Healthcare Administration
Southern New Hampshire University
Manchester, NH11-2025
Medical Assistant Certificate - undefined
Infinity Career College
Lafayette, LA01.2016
Certified Nursing Assistant - undefined
Infinity Career College
Lafayette, LA01.2015
High School Diploma - undefined
Stanley High School
Newark, NJ01.2007
Skills
- Patient registration expertise
- Insurance verification
- Proficient in Epic systems
- Patient care expertise
- Effective communication with patients
- Staff training
Certification
- Certified Nursing Assistant (CNA)
- CPR Certification
- BLS Certification
- Driver’s License
Timeline
Customer Service / Self-Pay Specialist 1
Baptist Health South Florida
09.2023 - 02.2025
Patient Financial Services Representative
Aston Carter
03.2023 - 09.2023
COVID-19 Tester / Medical Assistant
Angel Kids Pediatrics
01.2022 - 07.2022
Patient Access Representative 1
Our Lady of the Lourdes Regional Center
10.2016 - 02.2021
Clinical Associate
Lady of Bayou Retirement Home
01.2008 - 10.2016
Medical Assistant Certificate - undefined
Infinity Career College
Certified Nursing Assistant - undefined
Infinity Career College
High School Diploma - undefined
Stanley High School
Bachelor’s - Healthcare Administration
Southern New Hampshire University