Asia Tatum
Dallas
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Liquidity Services, Inc.
01.2022 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered phone calls and answered questions from potential customers.
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Analyzed, researched and resolved payment claims within required timeframes.
Advanced Customer Service Representative
CMI Group
01.2018 - 12.2021
- Collections Outbound Call agent
- Assisting customers with processing payments, extensions, & customer complaints
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
Telvista Telecommunications
10.2016 - 12.2017
- Assisting customers with placing orders, informing them on product availability, tracking items, & placing tickets for lost items
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Education
GED - Basics
Jacksonville High School
Jacksonville, TX05.2013
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
Additional Information
- Great Work Ethic
- Punctual
- Friendly
- Typing35 wpm
- Great verbal & written skills
Timeline
Customer Service Representative
Liquidity Services, Inc.
01.2022 - Current
Advanced Customer Service Representative
CMI Group
01.2018 - 12.2021
Customer Service Representative
Telvista Telecommunications
10.2016 - 12.2017
GED - Basics
Jacksonville High School
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