Asia Toney
Charlotte,NC
Summary
Accomplished Manager with a proven track record at 7 Eleven Gas Station, adept in team leadership and strategic planning. Excelled in enhancing team performance and customer satisfaction through effective problem-solving and staff training. Skilled in MS Office and fostering positive customer relationships, consistently achieving and surpassing performance goals. Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
8
8
years of professional experience
Work History
Manager
7 Eleven Gas Station
01.2022 - 08.2024
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Defined clear targets and objectives and communicated to other team members.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Established team priorities, maintained schedules and monitored performance.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Housekeeping Supervisor
Hilton
02.2017 - 04.2022
- Placed orders for housekeeping supplies and guest toiletries.
- Completed schedules, shift reports, and other business documentation.
- Worked with front desk to respond promptly to all guest requests.
- Communicated repair needs to maintenance staff.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
Environmental Services Housekeeper
Novant Healthcare- Presbyterian Medical Center
03.2016 - 02.2017
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Showcased exceptional work ethic and reliability, contributing to team success and maintaining high levels of cleanliness throughout the facility.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Fostered a collaborative atmosphere within the housekeeping team by providing support during peak periods or absences when needed.
Education
Bachelor of Science - Hospital Administration
Grand Canyon University
Phoenix, AZ07-2025
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Strategic Planning
- Operations Management
- Cross-Functional Teamwork
- Customer Relationship Management (CRM)
- Schedule Preparation
- Product Management
- Budget Control
- Business Planning
- Financial Management
- Expectation setting
- Expense Tracking
- Lead Generation
- Financial records oversight
- Teamwork and Collaboration
- Customer Service
- Computer Skills
- Effective Communication
- Problem Resolution
- Adaptability and Flexibility
- Positive Attitude
- Attention to Detail
- Multitasking
- Problem-Solving
- Excellent Communication
- Organizational Skills
- Hiring and Training
- MS Office
- Active Listening
Affiliations
- National Honors of Collegiate Scholars
Timeline
Manager
7 Eleven Gas Station
01.2022 - 08.2024
Housekeeping Supervisor
Hilton
02.2017 - 04.2022
Environmental Services Housekeeper
Novant Healthcare- Presbyterian Medical Center
03.2016 - 02.2017
Bachelor of Science - Hospital Administration
Grand Canyon University
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